Customer Journey Expert

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals. 

We started out in 2015 as ING's software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies. 

Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. 

We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?  

The Mission

Financial Markets (FM) is the Bank's gateway to the professional markets around the world. Our primary function is to service the needs of ING's clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products.

Within FM, in Competitive Pricing area, we have ING Pricing Architecture (IPA) asset, which consists of multiple components that enable real-time and batch calculations of financial risk metrics and simulations (e.g. XVA, PFE, Value at Risk, Expected Shortfall, Bilateral Margining, pre-deal derivatives Pricing) which are driven by new banking regulations as well as advanced Risk analysis on the derivative product portfolio of Financial Markets (interest rates, credits, foreign exchange). This asset is in the heart of the IT landscape for our global dealing rooms and risk managers in Asia, Europe and Americas, with aprox. 30 scrum teams spread across 4 locations (Amsterdam, Brussels, Bucharest and Singapore), cooperating to evolve it towards target ING Financial Markets IT vision.

IPA HA (HedgeAccounting) is a dedicated squad responsible for in-house implementation of the HedgeAccounting module, tailor built for Group Treasury department in ING as the main stakeholder.

Your day to day

Even if you'll start your day from the comfort of your home or drink your morning coffee in our office's garden, your day will be quite similar when comes to tasks. Together with your customer journey expert colleagues in Bucharest, Amsterdam, Brussels and London, you will:

• Combine market and system knowledge, product management, and business expertise to take a leading role in successfully delivering change initiatives.
• Be the interfacing function between various stakeholders (trading, sales, Ops, risk, IT, markets, and software vendor partners) to understand the challenges and identify how technology and process can be used to solve them
• Represent the voice of the business to the squads
• Support efficient change by providing impactful analysis on cross domain, end-to-end, complex environments
• As partner of the squads, maximise business value by providing clear and developer-ready content for user stories (what is needed, for whom and why) in the squad backlog in AZURE and facilitate alignment of the delivery teams (how) with the businesses/user groups to ensure a strong focus on timely & good quality delivery
• Translate and explain the "What" so that the IT engineers can determine the appropriate "How"
• Structure, simplify and solve issues on processes and systems
• Provide process design and visualisation
• Participate/Lead end to end refinement and solution design sessions
• Work independently and ensure that implications of decisions are thought through and get addressed
• Be able to have a good end-to-end vision and manage complexity
• Keep track of and analyze market and competition developments
• Lead, guide and inspire others in specific areas and manage the preparations and commitments regarding deliverables
• Create an environment of open dialogue that encourages expertise development through collaboration and idea-sharing, in which colleagues take responsibility, help each other to be successful and remain a step ahead
• Establish and maintain strong (sustainable) relationships with key stakeholders, focused on a clear understanding of their challenges and opportunities. Also identify business opportunities to drive revenue and improve product offerings
• Train and coach involved parties, ensuring understanding, adoption, and proper implementation of proposed solution(s)
• Accumulate and collect knowledge, keep it up to date and make it accessible for re-use. Take initiatives for sharing knowledge
• In case of an existing product/market, also take care of the further development of a product by initiating new Epics, Features and Stories.

What you'll bring to the team

• Experience:
  • 5+ years background in Financial Markets and/or Treasury
• Skills/knowledge:
  • Experience in Risk Management
  • Experience with pricing, valuation
  • Experience in Hedge Accounting is a plus
  • Familiar with the Financial Markets regulation is a plus
  • Experience with working in Agile/Scrum is a plus
  • Ownership mindset to own all of your decisions, actions and outcomes
  • Problem-solving mentality
  • Good communication skills (in English), communication and presentation skills (telling – selling) across different skill and seniority levels
  • Commitment to team goals, empathy and support, positive attitude, effective communication with team colleagues to foster collaboration, good listening skills
  • Strong analytical skills and an eye for detail, naturally collaborative person and eager to propose creative solutions to problems
  • Flexibility and adaptability to a changing environment
  • Experience with product and service management and processes
  • You enjoy working in a diverse and multi-cultural environment, you trust others and can be trusted
  • You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment
• Foreign languages: English (excellent level)
• Education: Completed education at Bachelor/Master level

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).