Customer Relations Specialist with French

Michelin is hiring

This role is based in the Michelin Corporate Business Services in Bucharest, where more than 800 colleagues deliver excellence in Purchasing, Finance, Logistics, Order to Cash, Personnel and Service Management.

This role will manage designated portfolio of signed contracts with customers and responsible for all elements related to their management including the billing process and offerings. Assist customers and service providers, seeking solutions to meet their needs with efficiency, agility and quality while respecting the company values.

What We're Looking For

• Bachelor's degree;
• Fluency in English and French (at least B2 level);
• Customer support experience is considered a plus;
• Problem solving skills and customer-oriented approach;
• Team-worker attitude and proactivity;
• Analytical skills;

What will you do?
Ensure support to: Customers, Back Office and Service Providers (Claim management included):

• Provide operational support to the customer or service provider through different channels (phone, chat, email, etc.).
• Assist the Customer/Service Provider with any aspect of services operations question: problems, training, compliance, escalations, etc
• Confirm customer and vehicle data.
• Provide help and answer questions on billing and invoice disputes (divergent values, payment)
• Analyze complaints received
• Proposal for measures to improve practices
• Resolution of the complaint
• Provide on-going support to Field Operations during the pre & post equipment service delivery.
• Perform remote customer support for our solutions (ex: Telematics, OTR, customer integrations, etc).

In Michelin We Offer

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

How We Recruit
Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we'll send you our offer.
LET'S INSPIRE MOTION FOR LIFE
Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That's why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That's our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.