Front Office Manager

5 days ago

Bucharest, Bucureşti, Romania Crowne Plaza Bucharest Full time 15,000 - 30,000 per year

We are looking for a true hospitality ambassador, with a positive attitude, lots of energy, attentive to details and with demonstrated passion for the service industry.

What we expect from you:

​*Previous Front Office Manager experience within the hotel/leisure/retail sector;

*High level of IT proficiency​

*High level of commercial awareness and sales capabilities

*Experience of managing people and developing people

*Excellent leadership, interpersonal and communication skills

*Commitment to delivering a high level of customer service

*Flexibility to respond to a variety of work situations

*Familiar with Property Management Systems (Opera)

*A degree or diploma in Hotel Management or equivalent

*Fluency in Romanian and English

​

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As Front Office Manager you'll deliver this through managing all aspects of the front office in order to create the warm atmosphere that makes our guests feel at home.

Your day-to-day activity will consist of:

*Ensure your front office team delivers a great service, professional attention and personal recognition

*Ensure guests are greeted upon arrival and make time to engage with guests

*Respond appropriately to guest complaints, solicit feedback and build relationships

*Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

*Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

*Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

*Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members

​*Provide mentoring, coaching and regular feedback to improve team member performance

*Ensure your team are properly trained on systems, security, service and quality standards

*Maintain good communication and working relationships with all hotel departments

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