CTS Operations Team Leader

3 days ago

Bucharest, Bucureşti, Romania Atlas Copco Full time

Your role

As a CTS Operations Team Leader, your mission is to lead the CTS Operations team in Romania by providing best in class service, support and response to support the AC Group's vision "First in Mind First in Choice". The Operations Team consists of the Field Service Engineers, Technical Support and Service Planners.

You Will

  • Oversee Service department efficiency by monitoring KPIs and ensuring continuous improvement.
  • Collaborate with Regional BLM CTS to develop marketing, growth, and resource plans aligned with Divisional and Customer Center targets.
  • Manage SAP and MAM2 tools, coordinating improvements.
  • Monitor Service Plans, ensuring planned vs. actual hours align and minimize cost-added hours.
  • Support Service Coordinator in planning Service Jobs at least 2 weeks ahead.
  • Ensure service team competence through training and certifications.
  • Conduct annual performance reviews, set targets, manage development plans, and maintain employee motivation.
  • Organize Toolbox Meetings in Romania.
  • Track NPS scores and implement improvements.
  • Handle customer complaints and liaise with key CTS accounts in Romania.
  • Cooperate closely with Equipment Sales Manager.
  • Provide technical support for Romanian Distributors.
  • Monitor warranties, ECB implementation, and reporting.
  • Manage workshop infrastructure and tools.
  • Oversee inventory and WIP levels, acting as needed.
  • Coordinate with HR on recruiting new Service team members when required.
  • The Operations Team Leader should closely collaborate with HR to ensure CTS Operations meet local health and safety requirements.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Experience Requirements

  • Minimum 5 years in Service Operations.
  • Team leadership experience.

Knowledge

  • Strong service operation process knowledge.
  • Fluent English.

Educational Requirements

  • Degree/diploma in engineering preferred.
  • Masters in Marketing or Business Administration is a plus.

Personality Requirements

  • Strong leadership
  • Excellent communication
  • Proactive and self-motivated
  • Customer-focused
  • Willing to travel domestically and internationally

In return, we offer

  • Culture of trust and accountability
  • Lifelong learning and career growth
  • Innovation powered by people
  • Comprehensive compensation and benefits
  • Health and well-being

Job location

This role requires you to work on-site at our office in Bucharest, Romania. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

  • Stylist Team Leader

    19 hours ago

    Bucharest, Bucureşti, Romania Careerxtra Full time

    Position: Stylist Team LeaderLocation: Bucharest, RomaniaEmployment Type: Full-timeRemuneration: Competitive base salaryWe are partnering with a leading B2B solution provider who is seeking a Stylist Team Leader to join their gaming studios in Bucharest. This role is ideal for a motivated professional with leadership experience and a strong background in...

  • Surveillance Team Leader

    20 hours ago

    Bucharest, Bucureşti, Romania Careerxtra Full time

    Position: Surveillance Team LeaderLocation: Bucharest, RomaniaEmployment type: Full-timeRemuneration: Competitive base salaryAbout the RoleWe are partnering with a leading B2B solutions provider seeking a Surveillance Team Leader for their gaming studios in Bucharest. This role is ideal for professionals with a strong background in monitoring, compliance,...

  • Warehouse Team Leader

    3 days ago

    Bucharest, Bucureşti, Romania Lantmännen Unibake Full time

    BucharestOn-siteJob DescriptionHave an appetite for more?Join a leading global bakery group powered by ambitious people that are truly passionate about delivering the best in everything they do.With business in mind and people at heart we always work together to influence our road ahead. We want you to be part of our growth journey and of a great, global...

  • Surveillance Team Leader

    2 weeks ago

    Bucharest, Bucureşti, Romania JUJUR Full time

    Position: Surveillance Team LeaderLocation: Bucharest, RomaniaEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Analyze and verify reported incidents, escalate when necessary, and support evaluations or corrective actions.Oversee testing and performance assessments of monitoring systems, collaborating with quality assurance and development teams.Monitor...

  • Team Leader

    3 days ago

    Bucharest, Bucureşti, Romania GCOO Full time

    4 - 5 years of relevant experience in  managing teams (preferably from GBS domain), with a focus on risk management and people development;  4 – 5 years in Finance departments;graduate of Academy of Economic Studies, preferably Finance/Accounting/Banking or Polytechnic;ACCA certification, would be a plus;Proven experience on transformation projects &...

  • Warehouse Team Leader

    1 week ago

    Bucharest, Bucureşti, Romania Lantmännen Unibake Full time

    Have an appetite for more?Join a leading global bakery group powered by ambitious people that are truly passionate about delivering the best in everything they do.With business in mind and people at heart we always work together to influence our road ahead. We want you to be part of our growth journey and of a great, global family.An exciting opportunity has...

  • Stylist Team Leader

    2 weeks ago

    Bucharest, Bucureşti, Romania JUJUR Full time

    Position: Stylist - Team LeaderLocation: Bucharest, RomaniaEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Manage daily operations of the Stylists Team, including scheduling, attendance, and team performanceOversee stock control, ensure timely replenishment, and enforce inventory proceduresTrain and onboard new team members while handling performance...

  • Team Leader Order to Cash

    20 hours ago

    Bucharest, Bucureşti, Romania Molson Coors GBS Full time

    Already an employee? You must apply through our internal portal: click hereTeam Leader Order to CashDate: Nov 24, 2025Location:Bucharest, ROCompany: MolsonCoors_GBSRomaniaRequisition ID:36682Molson Coors is a leading brewer with 18,000+ employees, 30+ breweries and 130+ beer brands, consumed in more than 50 countries. Our GBS history in Romania started in...

  • Warehouse Team Leader

    1 week ago

    Bucharest, Bucureşti, Romania Lantmännen Full time

    Have an appetite for more?Join a leading global bakery group powered by ambitious people that are truly passionate about delivering the best in everything they do.With business in mind and people at heart we always work together to influence our road ahead. We want you to be part of our growth journey and of a great, global family.An exciting opportunity has...

  • Account Management Team Leader

    2 weeks ago

    Bucharest, Bucureşti, Romania Wolt - English Full time

    About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on...