Commercial Operations Squad Lead

Purpose:

This role is responsible for driving operational excellence and enabling commercial success by providing operational support to customer-facing teams, optimizing business processes, and ensuring data-driven decision making. The role ensures alignment between commercial priorities, and drives important strategic initiatives around customer experience, digital marketing, sales effectiveness, and go-to-market - delivering sustainable efficiency gains, better customer experience, and measurable business impact across the country group.

Key tasks:

• Lead support squad providing operational support to customer-facing teams (Comex, Sales Effectiveness, BI, Customer Experience) to enhance overall commercial performance.
• Identify and implement process improvements that streamline operations, reduce complexity, and increase efficiency across customer-facing teams
• Collaborate with cross-functional teams to optimize processes, deliver cost savings, and ensure operational excellence.
• Drive sales effectiveness by improving tools, processes and performance tracking, ensuring customer-facing squads have the insights and capabilities needed to deliver stronger customer engagement and results
• Monitor commercial performance, analyze trends, and identify actionable insights to improve results
• Foster collaboration and communication across squads, promoting a culture of continuous improvement and excellence
• Act as a trusted business partner, ensuring operational execution aligns with strategic commercial priorities and delivers measurable impact
• Support change management initiatives in collaboration with EMEA teams, ensuring clear communication, stakeholder engagement, and smooth adoption of new ways of working.
• Uphold data governance and compliance, maintaining accuracy, integrity, and security across systems and reports.
• Drive innovation by identifying and implementing solutions (e.g. automation) that enhance decision-making, efficiency, and customer experience.
• Develop and execute data-driven digital marketing strategies that maximize brand visibility, generate qualified leads, and drive measurable business growth across all digital channels.
• Champion customer experience within commercial operations by aligning processes, tools, and performance metrics to deliver faster, more consistent, and value-adding interactions across all customer touchpoints.
• Lead the development and execution of Go-to-Market strategies that align commercial priorities, marketing initiatives, and sales execution to maximize market penetration and customer value.
• Guide, coach and develop the squad towards a high-performing team that drives collaboration, innovation, and continuous improvement.

Skills:

• Proven experience in commercial operations, with a deep understanding of business processes, systems and data-driven decision making
• Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines in a demanding environment.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively with cross-functional teams.
• Advanced analytical and problem-solving skills, focused on identifying insights, driving process improvements and enhancing business efficiency
• Leadership and team-building skills, with a track record in coaching and developing high-performing teams.
• Strategic mindset with the ability to translate operational insights into actionable business recommendations
• Proficiency in digital tools, CRM, and marketing automation platforms to support sales effectiveness and digital transformation initiatives
• Adaptability and resilience in a DSO model

Qualifications:

• Bachelor's degree in economics, agriculture, business, marketing or related field; advanced degree preferred.
• Minimum 10 years experience in agri-business and/or or commercial and managerial roles

Be part of something bigger

Reference Code

CS_COSL

Division

Crop Science

Company

Bayer SRL

Location

1 position in Bucharest – Romania

Confidentiality is guaranteed Only short listed candidates will be contacted