Junior VIP Executive

4 days ago

Bucharest, Bucureşti, Romania Superbet Full time

It's an exciting time to join us We're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.

We are looking for someone who
:

  • Has excellent communication and interpersonal skills;
  • Is dedicated to understand the needs of VIP clients and delivering solutions that exceed expectations;
  • Has the ability to manage multiple tasks and priorities effectively;
  • Is proactive with a detail-oriented approach;
  • Is skilled at analyzing client behavior and preferences to anticipate and address their needs proactively;
  • Has the ability to work under pressure and meet tight deadlines;

What you'll be doing:

  • Building and nurturing strong, long-term relationships with VIP clients through regular contact, personalized communication, and dedicated support;
  • Anticipating client needs by staying informed of their preferences and behaviors, and taking swift action to resolve any concerns or issues that may arise;
  • Offer bonuses and campaigns in order to maintain/ increase customer activities;
  • Participating at exclusive events or experiences for VIP clients to deepen relationships and showcase the brand's commitment to personalized service;
  • Monitoring and analyzing VIP client data, including usage patterns, preferences, and feedback, to continuously improve the level of service and value offered;
  • Support the interests of VIP customers internally, ensuring their needs are prioritized across all departments (fraud, CRM, trading, gaming, etc.)
  • Ensuring adherence to internal policies and industry regulations (KYC, AML, responsible gaming) in all interactions with VIP customers
  • Delivering a premium end-to-end customer experience, ensuring smooth onboarding and handling day-to-day requests with professionalism and care;

We are happy you are considering a new challenge and a growth step in your career.

About Us
We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.

With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.

Shaping the future of play
At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.

Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.

Global recognition and standards
The company's long-term strategy is supported by world-class investors. In 2019, Blackstone, the world's largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

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