Backend Java Support Engineer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

The SS&C Digital team drives innovation across our product suite, delivering scalable, resilient, and modern platforms to clients operating in complex markets. Our mission is to simplify financial operations and transform customer experiences through cutting-edge software solutions.

We are seeking a Backend Java Support Engineer to work as part of our Life and Pension Digital Engineering Team. The post holder will investigate defects reported by clients and client programme testers to determine if the software is defective and, if so, what action should be taken.

When no issues require investigation, the post holder will be assigned engineering work to fix/develop the product.

Key Responsibilities

Triage and Investigation

• Own the defect process from first report through to resolution (i.e. code fix required, upstream system has to change or confirmed no fault found).
• Provide status reports to Engineering and Product Managers.
• Provide feedback to the team on the issues identified in Production
• Feed into quality improvements, support the QA Team in developing new tests/approaches
• Feedback into Software Design to ensure design defects are removed in later iterations of the project.

Coding and Development

• Develop features, fix and enhancements following coding/design guidelines as a member of the team.
• Review Code to ensure others have complied with required standards.
• Prepare Hot Fixes/Adhoc releases as required

Collaboration & Communication

• Work as a member of the team; this is a key role in helping to raise awareness of potential defects and promoting a fuller understanding of the overall system, which will be using several systems of record and serving multiple country markets. This role aims to help the team code out defects and promote good quality testing to ensure defects are caught early.
• Provide a primary point of contact for stakeholders in Support and client programmes to raise defects and the status of current investigations.

Required Skills and Desirable Experience

• Strong background in software engineering with hands-on expertise in Java and Java-based frameworks (Spring, Hibernate, etc.).
• Demonstrated experience in an enterprise-scale environment, ideally within the financial services industry.

• Demonstrable experience in undertaking investigations on complex systems to identify defects and propose a resolution

• Experience developing cloud-based SaaS/PaaS Products

• Experience with other programming languages; ideally, "full stack experience".
• Deep understanding of modern architecture paradigms (e.g., microservices, REST APIs, event-driven systems).
• Excellent communication and interpersonal skills, with the ability to influence and lead across functions.

Preferred Qualifications

• Experience in Life and Pension administration, asset management, or financial operations technology.
• Familiarity with regulatory and compliance considerations in financial services.
• Exposure to Agile-at-scale frameworks (e.g., SAFe, DAD, LeSS).

We encourage applications from people of all backgrounds and particularly welcome applications from underrepresented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.