Customer Service Support

Customer Service Support (gn) - Location Bucharest

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team

What you can expect

Main responsibilities:

• Receive,
  review and enter customer orders in the DKV business systems (SAP, MS
  Dynamics etc) by ensuring the quality of customer information entered
• First level support for DKV customers via chat, email, phone as per the daily target in place
• Acknowledge
  delivery/installation date, register updates and keep track of changes
• Constantly
  communicate with customers and colleagues in a timely manner
• Maintain
  accurate records of customer data in company systems
• Respond
  promptly to customer escalations after thorough verification of the issue
  and finding the appropriate solution or escalate to higher support level
  if unsuccessful

What makes you stand out

• Highschool
  diploma, University degree it's a plus;
• Communication
  and coordination skills
• Attention
  to details and structured/analytical way of working
• Customer
  focus
• Reliability
  and flexibility
• Interest
  in technical subjects and drive/interest to find solutions
• At
  least 2 years of relevant experience in customer service /sales/
  logistics/ supply chain.
• 1
  years of experience in the field of electromobility it's a plus
• At
  least average level of MS Office
• SAP
  experience represents an advantage
• Ability
  to work efficiently in a team (or virtual, remote team)
• Good
  command of German and English languages

We are looking forward to your application and to applicants who enrich our diverse culture Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together
#teamofteams
You should feel welcome with us from the very beginning

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad

We attach great importance to work-life balance. 

We stand for the compatibility of family and career That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work

Did you know that we have received several awards as an employer in recent years?

Have we made you curious? Then we are looking forward to your application If you still have open questions then please contact Zaharia Alexandra via Alexandra.-

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