Customer Support Manager

21 hours ago

Bucharest, Bucureşti, Romania REI Development Services Full time €30,000 - €60,000 per year

Join the REI Team as a Customer Support Manager

We're looking for an experienced
Customer Support Manager
to lead our international Customer Service team across multiple regulated online gambling markets. You'll be responsible for delivering world-class customer experiences, driving performance through KPIs, and ensuring our players get fast, professional, and empathetic support.

This is a chance to take ownership of a multi-market operation, shape how we deliver service, and make a direct impact on customer satisfaction, retention, and brand reputation.

Project: NetBet

What You'll Bring:

  • Proven track record in Customer Support leadership (iGaming or other regulated industries preferred).
  • Strong knowledge of KPIs, SLAs, CSAT, and retention metrics.
  • Experience managing international teams across multiple languages and regions.
  • Confident user of Zendesk (or similar platforms) and reporting dashboards.
  • Data-driven mindset with strong analytical and reporting skills.
  • A natural leader and coach who empowers teams to excel.
  • Strong customer focus with empathy and problem-solving ability.
  • Excellent communication and stakeholder management skills.
  • Adaptable and resilient in fast-moving, regulated environments.
  • Strategic thinker who balances short-term priorities with long-term improvements.
  • Strong communication skills in English.

Your Responsibilities:

  • Lead, coach, and inspire a multi-market team of support agents and leads.
  • Ensure Service Level Agreements (SLA) are consistently met across all regions.
  • Drive Customer Satisfaction (CSAT) scores with proactive service recovery.
  • Monitor and improve resolution times.
  • Oversee training & development.
  • Support brand reputation by improving TrustPilot scores across key markets.
  • Collaborate with other departments (CRM, Product, Risk/Payments) to resolve escalations.
  • Introduce and champion AI-driven efficiencies while maintaining high service quality.


Why Join Us?

  • Be part of a forward-thinking company in the online casino and sports betting industry.
  • Lead a team of dedicated professionals in a supportive, growth-oriented environment.
  • Work on exciting projects that challenge your skills and help you grow.
  • Competitive salary and yearly performance bonus.
  • Attractive benefits, including meal tickets, coffee, and fresh fruit.
  • 7card membership as part of our comprehensive wellbeing program.
  • Welcome packs, trial period gifts, and special event surprises.
  • Private health insurance for peace of mind.
  • Transportation reimbursement for work-from-office days.
  • Fun social activities like pizza days, lunch meetings, and themed parties.
  • Team-building events and sports activities to foster a great working environment.
  • Training and development programs to support your professional growth.
  • Plus, many other exciting perks

About Us

Pioneering the digital entertainment space since 2016,
REI Development Services
stands as a testament to innovation and a commitment to excellence. We partner with leading online casino and sports betting platforms (NetBet, BetFirst, Casino777), delivering exceptional customer service along with cutting-edge software and game development.

Our global network offers a unique platform for collaboration and innovation. At REI, we're more than just a team, we're a community.

Come be a part of our success story

Apply today and embark on a rewarding career journey where every day brings something new to learn.

  • Customer Support Manager

    21 hours ago

    Bucharest, Bucureşti, Romania Maxbet Online Full time

    Position SummaryReporting to the Head of Customer Experience, the Manager of Customer Support oversees the entire Customer Support operation, ensuring high-quality service, efficient workflows, and a motivated, results-driven team. This role combines both strategic leadership and operational management responsibilities. The ideal candidate is a...

  • Customer Support Manager

    21 hours ago

    Bucharest, Bucureşti, Romania MaxBet Online Full time

    Reporting to the Head of Customer Experience, the Manager of Customer Support oversees the entire Customer Support operation, ensuring high-quality service, efficient workflows, and a motivated, results-driven team. This role combines both strategic leadership and operational management responsibilities. The ideal candidate is a people-oriented leader who...

  • Customer Support

    6 days ago

    Bucharest, Bucureşti, Romania Helavo Full time €25,000 - €35,000 per year

    AtHelavo, we create modern mobility and comfort products that make life easier for people around the world.We're a young, ambitious team with a modern office in central Bucharest, combining an open, friendly atmosphere with clear processes and a hands-on approach.As ourCustomer Support & Operations Specialist, you'll play a key role in ensuring that our...

  • Customer Support IT

    5 days ago

    Bucharest, Bucureşti, Romania IDAVA SOLUTIONS Full time 18,000 - 35,000 per year

    Company DescriptionFounded in 2012, IDAVA Solutions is an innovative IT company dedicated to transforming the medical and dental industries through cutting-edge digital solutions. Our flagship product, iStoma, is a complete ERP & CRM software tailored for dental clinics and practices, streamlining everything from patient management to financial...

  • Customer support

    6 days ago

    Bucharest, Bucureşti, Romania IGT Solutions Full time €15,000 - €30,000 per year

    Our Identity:At IGT Solutions, we are trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth...

  • Customer Support Agent

    1 week ago

    Bucharest, Bucureşti, Romania Superbet Full time €40,000 - €60,000 per year

    It's an exciting time to join Superbet, we're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.What you'll be doing?Responding...

  • Technical Customer Support

    1 week ago

    Bucharest, Bucureşti, Romania BENGEN Full time 15,000 - 30,000 per year

    THE OPPORTUNITYAs a Customer Support, you will provide high-quality client assistance and ticket monitoring for infrastructure services provided. You provide proactive monitoring, basic network, and system troubleshooting mainly on Linux servers in a high traffic environment and provide detailed issue description to both customers and senior engineers when...

  • Customer Support Agent

    21 hours ago

    Bucharest, Bucureşti, Romania SoftConstruct Full time 2,000 - 3,000 per year

    VBET is an award-winning sports betting and gaming operator with 20 years of experience in the industry powered in-house by Betconstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET's mission is to give our customers the best betting and gaming experience in a safe...

  • Customer Support Specialist

    21 hours ago

    Bucharest, Bucureşti, Romania Avantor Full time €40,000 - €60,000 per year

    The OpportunityWould you like to work hybrid with access to a modern office in the heart of Bucharest? How about unwinding in our relaxation area with a massage or a PlayStation session?We are looking for a dedicatedCustomer Support Specialist - Pricing&Quotes with Italianwho thrives in a dynamic environment and enjoys supporting our Sales Department in the...

  • Customer Support Specialist

    21 hours ago

    Bucharest, Bucureşti, Romania Avantor Full time €40,000 - €60,000 per year

    The Opportunity:Would you like to work hybrid with access to a modern office in the heart of Bucharest? How about unwinding in our relaxation area with a massage or a PlayStation session?We are looking for a dedicated Customer Support Specialist - Pricing&Quotes with Italian who thrives in a dynamic environment and enjoys supporting our Sales Department in...