Technical Support Engineer

4 days ago

Bucharest, Bucureşti, Romania Grafton Recruitment Full time

We are looking for a Technical Support Engineer
who is passionate about technology, analysis, and providing high-quality support to internal users.

If you enjoy identifying solutions, working in a dynamic environment, and contributing to process improvement, this is an excellent opportunity for you.

Responsibilities:

  • Communicate effectively with internal clients via email, phone, and other digital channels.
  • Maintain strong, collaborative, and professional relationships with internal stakeholders.
  • Understand business processes and the technical infrastructure used (Power BI, PowerApps, SQL, Snaplogic, Anaplan, Jira, SharePoint).
  • Receive and prioritize support requests, managing L1 and L2 incidents.
  • Troubleshoot configuration or code-related issues and provide temporary workarounds when necessary.
  • Create and update technical documentation, user guides, and operational procedures.
  • Provide basic training and assistance to end users.

Requirements:

  • Minimum of 2 years of experience in technical support or a similar role.
  • Proven experience providing support for enterprise-level software solutions (ideally SPM, SFA, CRM, or PRM systems).
  • Experience with Power BI, PowerApps, SQL, Snaplogic, Anaplan, Jira, and SharePoint is an advantage.
  • Advanced English proficiency, both written and spoken.
  • Excellent communication, organization, and prioritization skills.
  • Strong analytical thinking and the ability to explain complex technical concepts clearly and simply.

Education:

  • University degree and 3–5 years of relevant professional experience.

Benefits:

  • Meal vouchers:
    20 RON/day
  • Comprehensive medical insurance (including dental and optical):
    382 RON/month
  • Life insurance:
    200–230 EUR/year
  • Wellness benefits:
    voucher worth 2,834 RON/year
    , available for wellness and personal well-being products and services
  • Corporate social responsibility: paid time off for volunteering activities
  • 25 days of annual leave

If this role sounds like a great fit and you're ready for a new professional challenge, we encourage you to apply or reach out for more details.

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