Senior Voice Specialist

8 hours ago

ClujNapoca, Cluj, Romania OpenText Full time 30,000 - 60,000 per year

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Voice Specialist at OpenText, you will be part of a global team of administrators responsible for the implementation, operational maintenance, and support of various technologies and products typical of an enterprise global environment. The ideal candidate will be a team player, have previous experience in managing a global voice and contact center environment, and have a sound understanding of the technologies we support.

WHAT THE ROLE OFFERS

  • Proactively managing voice and contact center systems to provide an excellent customer experience
  • Prioritizing workloads to effectively balance projects and service tickets
  • Analysis of relevant technologies for short- and long-term platform improvement.
  • Working independently within a geographically dispersed team.
  • Building and maintaining a good relationship with team members and business partners across global regions.

WHAT YOU NEED TO SUCCEED

  • Minimum of 8 years of experience in the field with medium-to-large enterprise
  • Bachelor's degree in Computer Engineering, Computer Science etc., or related experience
  • Effective communication skills in English for both written and verbal communications
  • Cisco UCM and Unity Connection 15 – MACD, Maintenance, Upgrades
  • Voice gateways with SIP and MGCP gateway protocols - SIP and PRI Service
  • Cisco UCCE (CVP, Finesse, CUIC) 12 or greater - administration, scripting, and support
  • Troubleshooting SIP and PRI voice services, Call Center scripts and Agent issues
  • General networking knowledge related to the OSI model, SNMP, Syslog, IP segmentation, VLAN designations, NTP, bandwidth throughput, and saturation

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

  • Content & Thought Leadership Specialist

    2 weeks ago

    Cluj-Napoca, Cluj, Romania RebelDot Full time 30,000 - 60,000 per year

    We are a purpose-driven technology services company, specializing in digital product development, AI & Data innovation. Our mission for the next three years is to become the go-to technology and innovation partner for enterprise clients, delivering impactful, sustainable solutions with a Net Promoter Score (NPS) consistently above 90.To achieve this, we are...

  • Content and Thought Leadership Specialist

    2 weeks ago

    Cluj-Napoca, Cluj, Romania RebelDot Full time €40,000 - €60,000 per year

    We are a purpose-driven technology services company, specializing in digital product development, AI & Data innovation. Our mission for the next three years is to become the go-to technology and innovation partner for enterprise clients, delivering impactful, sustainable solutions with a Net Promoter Score (NPS) consistently above 90.To achieve this, we are...

  • Content and Thought Leadership Specialist

    2 weeks ago

    Cluj-Napoca, Cluj, Romania RebelDot Full time €80,000 - €120,000 per year

    We are a purpose-driven technology services company, specializing in digital product development, AI & Data innovation. Our mission for the next three years is to become the go-to technology and innovation partner for enterprise clients, delivering impactful, sustainable solutions with a Net Promoter Score (NPS) consistently above 90. To achieve this, we...

  • Senior Trader Specialist

    1 week ago

    Cluj-Napoca, Cluj, Romania Antal International Full time 40,000 - 80,000 per year

    We are looking for aSenior Trader Specialistwith experience in supports trading and electricity supply operations for a professional company in the telecommunications and energy sector.Role PurposeTheSenior Trader Specialistsupports trading and electricity supply operations through procurement activities, market analysis, reporting to authorities, and...

  • Senior Software Engineer

    4 days ago

    Cluj-Napoca, Cluj, Romania AI 4 Good Romania Full time €30,000 - €60,000 per year

    Shape the future of recycling with your code.AtAi 4 Good, we buildAI-powered recycling binsthat autonomously sort waste in airports, shopping centers, and other public spaces. Our mission is to make recycling effortless, effective, and everywhere.As ourFounding Senior Engineer, you will design the AI image processing pipeline, set the technical foundations...

  • Performance Marketing Specialist

    2 weeks ago

    Cluj-Napoca, Cluj, Romania SaphirSolution GmbH Full time 60,000 - 80,000 per year

    Despre noiSaphirSolution este o agenție de marketing digital internațională, dedicată metodelor deperformance marketingpentru companii din Germania, Austria și Elveția (DACH). Echipa noastră este complet remote, flexibilă și orientată spre rezultate, cu proces decizional transparent și colaborare deschisă.Rolul tăuSuntem în căutarea...

  • Specialist Achizitii

    1 week ago

    Cluj-Napoca, Cluj, Romania Sales Consulting Full time 40,000 - 60,000 per year

    Cautam un specialist achizitii Senior, cu experienta in industria de constructii si cu abilitati puternice de negociere, care sa gestioneze intregul proces de achizitie pentru materiale de constructii. Persoana ideala va veni dintr-o companie cu profil industrial sau constructii, cu intelegere practica a pietei locale si a proceselor de...

  • Senior Auditor

    2 weeks ago

    Cluj-Napoca, Cluj, Romania TPA Romania Full time €30,000 - €60,000 per year

    At TPA Romania you are in the right place to enhance your technical and soft skills, to have a voice to be listened to and to have an impact in your working environment. Our approach to ongoing development and involvement shapes employees into leaders, irrespective of the role or job title.What will you do if you work as Senior Auditor in TPA Romania?You'll...

  • Senior Site Reliability

    4 days ago

    Cluj-Napoca, Cluj, Romania Canonical - Jobs Full time €80,000 - €120,000 per year

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Associate Configuration Specialist @Darwin

    1 week ago

    Cluj-Napoca, Cluj, Romania Marsh McLennan Full time €40,000 - €60,000 per year

    Company:Description: Darwin is part of Mercer Marsh Benefits (MMB), a 7,000-person strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the...