Service Delivery Manager

Job Description
Service Delivery Manager - Fraud

Bucharest

This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The O
pportunity
We are currently looking for an enthusiastic and driven Service Delivery Manager in our Fraude Tribe.

You will be working in the Team FS/DS/Fraud Management/Operations & Monitoring.

The major focus of the team is providing Fraud services for and with our internal customers in the financial processing sector in all countries by running the environment as well as the application/software. Our team not only offers you a wide variety of work, and innovative technologies, but also the space to develop yourself in an environment where there is a good balance between experienced and less experienced colleagues. You will be collaborating closely with colleagues from Infrastructural teams as well as the Platform Crew (is in the same team), The main focus will be on projects, customer onboarding as wel as platfom migration (from legacy to (internal) Cloud)),

We are a team, where each member has their own primary responsibility but with the support and help of colleagues.

As team we take care of management and maintenance of several Fraud applications for the (mainly) European market. To secure knowledge of a specific part of the business and their typical application issues, we have clustered the applications in the chain and each cluster is responsible for applications that are closely related to each other.

Day-to-Day Responsibilities

• Maintain platform consistency, define standards & consistent approach for new projects
• Coordinate some of the platform & technical evolution projects as per internal strategy, regulation, security standard, and business continuity requirements
• Ensure SLA to our customers, define & set-up SLA collection tooling
• Support E2E incident & problem resolutions
• Participate to change management process improvements, evolutions and automation. Manage some of the related projects.
• Coordinating across cross-functional teams to deliver value efficiently
• Monitoring service performance and implementing improvements
• Facilitating communication and troubleshooting between teams and clients

Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Over 3-5 years experience as a Project Manager or Service Delivery Manager, technical orientated
• Technical educational background is a must (Cloud, Linux, Oracle, connectivity, network..), including experience with application run and build.
• Service delivery management and project coordination experience is a must
• Strong communication, presentation, and facilitation abilities
• ITIL framework experience
• SLA and KPI management, reporting, and continuous improvement
• Fluent in English is a must

Perks & Benefits
At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the "Learning" platform

Shape the evolution.
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.