Backoffice Engineer

About Us:

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 145,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative's Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.

Job Details

Job Role: L2 Backoffice Engineer (German Speaking)

Language Requirement : Professional-level fluency in German Language is must required

Job description

General requirements (must have):

• NOC/SOC experience with good understanding of specific SLAs and KPIs
• Network monitoring tools
• Ticketing tools
• Understanding of general networking concepts at CCNA/CCNP level
• Understanding of service provider architecture/infrastructure
• English C1-C2
• German B2 and above
• Self-reliant and w/ Ability to learn fast

Specific requirements (nice to have):

• Linux
• Experience with FTTx and xDSL (VDSL, Vectoring) networks
• Optical networks/WDM - access, transport
• Generic understanding of MPLS/IP
• Nokia SR, Nokia OLT, Nokia DSLAM
• AAA, FW
• Microwave technology - preferred Ceragon
• TCP/IP stack + protocols: Ethernet, BGP, ISIS, MPLS, L2-L3 VPN
• Network automation (w/ bash/python)

Daily activity consists of:

• Diagnosis of all minor, major and critical alarms
• Creating and resolving incident tickets considering SLAs
• Fault management and Troubleshooting
• Planning, Creating and implementing change requests/tickets
• Support for on-site technician - troubleshooting, repairing, replacing - network elements & infrastructure elements
• Network performance monitoring and reporting
• Integration network elements
• Configuration network elements and services
• Creating and maintaining documentation

How To Apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.