NOC Engineer L1

2 weeks ago

Bucharest, Bucureşti, Romania Soitron Full time €40,000 - €60,000 per year

Location: On-site (Bucharest)

Schedule: Rotational shifts in a 24/7 environment

Are you passionate about network performance and troubleshooting? We're looking for a skilled

professional to monitor, analyze, and optimize our Telecom Mobile Core Network using tools

like Centreon, EXFO, Kibana, and Grafana.

Key Responsibilities:

  • Monitor the health and performance of voice, core network, and IT infrastructure across a 24/7
  • operations schedule. (1st Level)
  • Troubleshoot and resolve issues related to IP networking (TCP/IP, BGP), mobile core protocols and
  • backend systems (databases, APIs).
  • Operate effectively in Linux environments.
  • Use monitoring and observability tools such as Syslog, Centreon, EXFO, Kibana, and Grafana to
  • detect and resolve real-time issues.
  • Respond promptly to incidents, alerts, and service requests, with proper escalation and follow-
  • through for complex problems.
  • Work rotating shifts (including nights, weekends, and holidays) to ensure continuous coverage.
  • Document incidents, troubleshooting steps, and resolutions to improve internal knowledge and
  • response times.

Required Qualifications:

  • Bachelor's degree in Computer Science, Telecommunications Engineering, Network Engineering,
  • or a related field.
  • Knowledge of Mobile Core Network, SS7/Diameter/CAMEL/MAP protocols, and hands-on
  • experience in resolving technical IT issues, including database-related issues (e.g., query
  • optimization, connectivity, and performance troubleshooting) and API problems.
  • Strong understanding of TCP/IP networking, including protocols, routing, network architecture,
  • and overall IT infrastructure and systems.
  • Minimum 2–3 years of experience in a Network Operations Center (NOC), IT Support, or a
  • similar technical support role (e.g., incident management, problem management, change
  • request).
  • Experience with monitoring and analyzing performance tools (e.g., Centreon, Grafana, Kibana,
  • Nagios, EXFO).
  • Surveillance of the telecommunications network, initial alarm correlation, fault isolation,
  • incident filtering, and working with ticketing systems (e.g., PagerDuty).
  • Basic knowledge of Linux system environments, including the use of command-line tools for
  • system and database-level troubleshooting.
  • Familiarity with ITIL practices and processes, or equivalent experience in service management.
  • Understanding of relational and/or NoSQL databases, including experience in writing basic
  • queries, interpreting logs, and supporting data integrity and availability as part of incident
  • resolution.
  • Strong analytical and communication skills, with the ability to work effectively under pressure
  • and across teams.

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