Credit & Collections Supervisor

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At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

The Team Lead reports to the O2C SDL in the Center and is an active member of the Europe Global Business Services (GBS) Collections leadership team. The Team Lead engages with finance and operational personnel to deliver results in alignment with Europe financial targets primarily focused on billing, cash and DSO. The primary responsibility of the Collections Lead is to drive performance, implement policy change and manage collection resource to support the Europe business lines. This role is responsible for supporting and implementing continuous improvement and requires a client-focused mind-set as well as strong analytical and organizational skills.

Role responsibilities: 

• Drives collection activity against predefined targets linking closely across all end markets and business lines to balance performance

• Interacts with Operational personnel regarding matters related to collection activity to maximise performance.

• Has a constant collaboration and interactions with the onshore Working Capital Management Team regarding matters related to collections activity

• Ensures the appliance of the standard processes across all locations and ensures consistent performance.

• Manages a Collections Team including periods of planned and unplanned leave.

• Motivates and appraises a Collections Team including target and goal setting.

• Implements career development to Collections Teams including both internal and external CPD.

• Participates as a member of the Europe Collections strategy team and works with the O2C SDL to implement strategies and drive objectives for the Europe GBS collections organisation.

• Promotes and implements an environment that maximises productivity and service effectiveness, professional development, open communication, and teamwork.

• Assists the O2C SDL in the delivery of the team's results in alignment with Europe's financial targets.

• Ensures full compliance with Sarbanes Oxley controls.

•3+ years experience in AR Collections managing teams with exposure to different complementary

projects such as process transitions, enhancement related projects or any other additional

activities.

• Ability to actively engage stakeholders, clients, and staff to ensure processes are implemented

and executed consistently.

• Ability to manage and motivate a diverse workforce.

• Ability to manage multiple priorities and to deliver to tight deadlines.

• Strong interpersonal and communication skills – must have strong conversational English.

• Experience with Oracle or similar ERP system preferably but not essential.

• Sarbanes Oxley experience is a plus. 

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at  

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.