Collection Specialist with German

Job Description
Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolution of customer issues preventing payment.

Responsibilities May Include The Following Depending Upon Job Level

• Effectively apply trained collection strategies;
• Build a close relationship with a portfolio of assigned customers (by phone and email);
• Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment;
• Identify, negotiate, implement payment solutions and overcome customer process inefficiencies;
• Document actions taken and determine future collection steps in a centralized system;
• Identify delays due to disputes;
• Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer;
• Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction;
• Establish international relationships with departments in DXC worldwide (credit, billing, sales, controllership, etc.) to agree upon customer solutions to implement;
• Recognize trends for nonpayment and resolve issues by engaging internal partners;
• Analyze at-risk customers and recommend account strategies to prevent delinquencies;
• Demonstrate sound judgment, prompt follow-up, and timely structured escalations;
• Identify "at risk" customers and engage key contacts (credit and sales) to resolve issues;
• Build strong customer relationships to ensure world class Total Customer Experience and win/win outcomes are achieved;
• Lead and participate in local projects that enhance operational efficiencies within Collections organization;
• Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes

Qualifications
Education and Experience Required:

• First level university degree with a focus in business or economics or equivalent experience
• Typically 0-2 years of experience

Knowledge And Skills Required

• Good written and verbal communication, negotiation, and conflict resolution skills
• Fluent English and 2nd language French
• Familiarity with computers
• Basic accounting knowledge
• Basic understanding of collection processes and financial concepts
• Strong prioritization and organization skills
• Good problem solving and reconciliation skills
• Solutions oriented
• Good influencing skills
• High customer service orientation
• Strong initiative, ability to work independently
• Team player
• Capability of sharing knowledge
• Structured thinker and analytical skills
• Comfortable working with numbers
• Ability to work within deadlines
• Interest in the economical business sector
• Supporter of change
• Multicultural working experience is a plus

What We Offer

• 24 vacation days
• Meal tickets
• Voucher Tickets
• Private Health Insurance
• Benefits Online Platform
• Paid referral programme

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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