Guestpay Onboarding Consultant

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you'll also have one charity day allocated to support a cause that matters to you.  There are plenty of other perks. Apply to find out more.

[Onboarding Consultant]

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you'll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.

About you:
An Onboarding Consultant is a trusted adviser to our customers, supporting them through the full software implementation cycle. You'll complete system configuration, data migrations, training, and provide guidance to ensure our customers successfully adopt and embed our software into their business.
You will manage multiple customers simultaneously, ensuring projects are delivered on time and customers have a smooth and positive onboarding experience. Customer satisfaction is key – you will be measured on how happy your customers are with their implementation journey.
You will need excellent communication skills, with the ability to adapt your approach to a variety of customers, often in the hospitality sector (including hotels, restaurants, and leisure businesses). Experience working with hospitality operators, understanding their workflows, and appreciating their service-driven culture will be highly advantageous.

Day-to-day, you will:

•Onboard new customers, primarily from the hospitality industry and other small to mid-sized businesses, while managing project portfolios to ensure successful and timely completion.

•Build and nurture professional, trust-based relationships with clients, consistently delivering proactive, 5-star service demonstrated by valuable customer feedback.

•Develop and maintain comprehensive documentation to support training and implementation efforts, ensuring smooth project execution and timely support.

•Commit to continuous personal learning and drive process improvements to enhance service quality and adapt to evolving customer needs.

Your skills and experiences might also include:

•Experience in the hospitality industry—either working directly in hotels, restaurants, or leisure, or providing services/software to hospitality operators.

•Strong passion for delivering high-quality customer service, with excellent analytical, problem-solving, and process improvement skills.

•Ability to plan, prioritize, and manage multiple projects simultaneously while quickly learning new applications and technologies, including AI.

•Effective communicator with the ability to work independently and collaboratively, both face-to-face and virtually.

What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
 

What are we all about? 

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. 

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. 

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.