Customer Needs Specialist

1 week ago

ClujNapoca, Cluj, Romania Banca Transilvania Full time 30,000 - 40,000 per year

Your digital journey starts here

Create. Grow. Deliver our story to millions.

#BTCode,
where technology meets creativity. Code is our universal language and innovation is the fuel that propels us into the future.

Move Things Forward
– "living and breathing the entrepreneurial life" - the main purpose of a
Customer Needs Specialist
is to understand day-to-day business needs of entrepreneurs and turn them into actionable customer-centric opportunities.

What will you be doing:

  • Understand the needs of entrepreneurs and gather daily business insights by observing and talking to entrepreneurs.
  • Regularly carry out exercises to identify the needs of our companies clients in order to determine ways to improve digital and offline experiences.
  • Discover and explore new opportunities for the development of digital products and services through qualitative, quantitative & market research.
  • Periodically prepare reports and presentations based on primary and secondary research.
  • Work with cross-functional teams and departments in order to gather all the necessary information regarding a product/service.
  • Analyze the opportunities from a business point of view and translate the long term vision into concrete actions.
  • Ensure the implementation of opportunities. Help the Product Owner / Product Manager to carry out the implementation.

We would also love to see that:

  • You have experience with
    qualitative research
    (interviews, focus groups, design thinking workshops) and
    quantitative research methods
    ;
  • You have
    data management
    and
    analysis skills
    ;
  • You cand easily
    collaborate
    and
    manage
    tasks/part of projects;
  • You are
    agile
    and
    flexible
    ;
  • You can
    extract ideas
    ,
    synthesize
    and
    communicate
    them;
  • You have
    analytical
    and
    structured thinking
    ;
  • You have skills for writing and
    presenting
    documents;
  • You are
    autonomous
    in taking decisions and
    proactive
    ;
  • Your
    English
    language level is
    advanced
    .

Would be great but not necessary if you have knowledge of:

  • Visual collaboration tools like
    Miro
    ;
  • Prototyping tools like
    Figma
    and
    Adobe XD
    ;
  • Graphic editing tools like
    Illustrator/Photoshop
    .

If you want to find out what other jobs we still have available, like Life at BT or what #Culture BT is, you can also access the Bank's career website
:

So,
ready to venture into this technological journey?

  • Customer Service Specialist

    6 days ago

    Cluj-Napoca, Cluj, Romania Emerson Career Site Full time 15,000 - 30,000 per year

    We are looking for a Customer Service Representative, based in our Cluj Napoca office, who will be primarily responsible to guarantee a positive customer experience and ensure quick and reliable processing of customer orders, with focus in EMEA area, offering support for UK&I region. This role will manage speedy and knowledgeable responses to assist customer...

  • Customer Service Specialist

    4 days ago

    Cluj-Napoca, Cluj, Romania Emerson Full time €25,000 - €35,000 per year

    We are looking for a Customer Service Representative, based in our Cluj Napoca office, who will be primarily responsible to guarantee a positive customer experience and ensure quick and reliable processing of customer orders, with focus in EMEA area, offering support for UK&I region. This role will manage speedy and knowledgeable responses to assist customer...

  • Accounting Specialist

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Vertiv Full time 20,000 - 25,000 per year

    As Finance Accounting Specialist in our Financial Shared Service, you will learn how to deliver first class accounting services to our internal clients, and you will work in a dynamic team with high focus on personal development with challenging, varied tasks and responsibility from the outset. The Accounting Specialist covering this role will learn...

  • Accounting Specialist

    1 week ago

    Cluj-Napoca, Cluj, Romania Vertiv Full time 20,000 - 25,000 per year

    As Finance Accounting Specialist in our Financial Shared Service, you will learn how to deliver first class accounting services to our internal clients, and you will work in a dynamic team with high focus on personal development with challenging, varied tasks and responsibility from the outset.The Accounting Specialist covering this role will learn and work...

  • Customer Support Representative

    1 week ago

    Cluj-Napoca, Cluj, Romania Sales Consulting Full time 10,000 - 20,000 per year

    In Cluj-Napoca, we are growing our Audit Center. As AUDITOR/CUSTOMER SUPPORT you will join our Audit Center and you will be based in our Cluj-Napoca Office. As an Audit Center team member, you are of great importance to our customers. You ensure that everything runs smoothly at customer locations. Under your responsibility, the hygiene, prevention of fraud...

  • Inside Sales Specialist

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Emerson Full time 15,000 - 30,000 per year

    In This Role, Your Responsibilities Will Be:Ensure customer satisfaction by understanding, managing, and fulfilling each requirement or expectation through remote communication or site visits.Take full ownership of the assigned technical and commercial quote-to-order scope within Emerson Systems & Software Lifecycle Services, following established standards...

  • Inside Sales Specialist

    3 days ago

    Cluj-Napoca, Cluj, Romania Emerson Career Site Full time €15,000 - €30,000 per year

    As an Inside Sales Specialist in Cluj-Napoca, you will be responsible for end-to-end delivery of Technical & Commercial Proposals to our customers in Europe across various process industries (such as Life Sciences, Chemical, Energy, Power and Renewables) within Emerson's portfolio and support the sales teams in the pursuit of new business opportunities. This...

  • Inside Sales Specialist

    1 week ago

    Cluj-Napoca, Cluj, Romania Emerson Career Site Full time 15,000 - 30,000 per year

    As an Inside Sales Specialist in Cluj-Napoca, you will be responsible for end-to-end delivery of Technical & Commercial Proposals to our customers in Europe across various process industries (such as Life Sciences, Chemical, Energy, Power and Renewables) within Emerson's portfolio and support the sales teams in the pursuit of new business opportunities. This...

  • Inside Sales Specialist

    1 week ago

    Cluj-Napoca, Cluj, Romania Emerson Full time €15,000 - €30,000 per year

    As an Inside Sales Specialist in Cluj-Napoca, you will be responsible for end-to-end delivery of Technical & Commercial Proposals to our customers in Europe across various process industries (such as Life Sciences, Chemical, Energy, Power and Renewables) within Emerson's portfolio and support the sales teams in the pursuit of new business opportunities. This...

  • Cash Allocation Specialist

    6 days ago

    Cluj-Napoca, Cluj, Romania Emerson Career Site Full time 35,000 - 45,000 per year

    The Cash Allocation Specialist plays a key role in ensuring the accurate and timely application of all cash receipts across Emerson's European locations. Reporting to the AR Manager, you will analyze allocation issues, assist with special requests, and ensure compliance with Standard Accounting Policies and Procedures. The ideal candidate is detail-oriented,...