Service Desk Analyst with French

2 weeks ago

Bucharest, Bucureşti, Romania Wipro Romania Full time 15,000 - 25,000 per year

Wipro Romania, part of global IT and consulting leader Wipro Ltd., has grown significantly since 2007. With over 2000 employees from 21+ nationalities, it supports 50+ clients, offering a collaborative, inclusive work environment and professional growth opportunities.

Key Responsibilities:


• Providing Technical support to customers on phone or chats to solve their technical problems reported.


• Identifying hardware and software solutions.


• Troubleshooting technical issues.


• Diagnosing and repairing faults.


• Resolving network or computer issues.


• Installing and configuring hardware and software.


• Speaking to customers to quickly get to the root of their problem.


• Providing timely and accurate customer feedback.


• Talking customers through a series of actions to resolve a problem.


• Following up with clients to ensure the problem is resolved.


• Supporting the roll-out of new applications.


• Providing support in the form of procedural documentation.


• Managing multiple cases at one time.

Required Skills and Experience:

What we are looking for:


• Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)


• Understanding of MAC and Windows 7 & 10,11 operating system


• Troubleshooting experience using remote control tools


• Experience working with ServiceNow to log, track, close tickets

Candidate profile:


• University degree or High school degree with education in the field of computer science.


• Prior experience in tech support, desktop support, or a similar role.


• Fluent in both French (Native) and English.


• 2-3+ years of experience in IT support/Customer service role.


• Attention to detail and good problem-solving skills.


• Excellent interpersonal skills.


• Good written and verbal communication.


• Good Customer relationship management skills.

Location:

Bucharest, Romania - on-site

Benefits:


• Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)


• Great career opportunity to work for one of the biggest brands in the world in a unique work environment


• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc


• Child Birth Allowance


• Sport events sponsorship for employees


• Complex Record & recognition scheme ( both non-monetary and monetary options)


• Monthly subscription @ Bookster - the first modern library for companies in Romania


• Employee Referral Program with attractive incentive schemes


• Extra annual leave days depending on the total length of working experience at Wipro


• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications


• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects

This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.

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