Salesforce Business Analyst

2 weeks ago

Timisoara Metropolitan Area, Romania The Access Group Full time €40,000 - €80,000 per year

Salesforce Business Analyst

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you'll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.

About you:

Join our GTS Customer Platforms team as a Business Analyst, driving the delivery of the Salesforce ecosystem. You'll bridge business requirements with technical implementation, ensuring our platforms meet customer needs and business objectives.

Day-to-day, you will:


• Gather, analyze, and document business requirements for the Salesforce ecosystem


• Collaborate with stakeholders to define user stories, acceptance criteria, and process flows


• Participate in sprint planning, reviews, and retrospectives as part of Agile delivery teams


• Supporting implementation and participate in Integration Testing and User Acceptance Testing (UAT).

Your skills and experiences might also include:


• 3+ years' experience as a Business Analyst, preferably in CRM/Salesforce environments


• Strong understanding of sales & support processes and customer lifecycle management


• Experience with Salesforce Sales Cloud (including CPQ modules), Service Cloud and Experience Cloud


• Proven track record working in Agile/Scrum methodologies with active participation in Scrum ceremonies


• Salesforce certifications (Admin, Advanced Admin, CPQ Specialist, Sales or Service Cloud Consultant)


• Experience with Salesforce ecosystem tools (Flow, Process Builder, Lightning Platform)


• Familiarity with data migration and system integration projects

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.

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