Business Analyst

This is Worldline.

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We are looking for a skilled Business Analyst to join a fast-paced, cross-functional Agile squad for our Belgium Customers. The BA will translate complex payment flows and regulatory requirements into clear, actionable requirements, collaborating with the Product Owner, Scrum Master, OPS, E2E Business Analysts and customers stakeholders to ensure compliant, reliable, and customer-centric payment experiences from card management to settlement.

Day-to-Day Responsibilities

• Elicit, analyze, and document end-to-end payment requirements across the entire lifecycle (onboarding, settlement, accounting, refunds, chargebacks, reconciliation, 3DS2, and disbursements).
• Translate requirements into well-formed user stories with clear acceptance criteria and maintain a healthy Definition of Ready and Definition of Done.
• Ensure compliance with payment security and regulatory standards PCI DSS, PSD2, GDPR; specify non-functional requirements around security, privacy, and resilience.
• Collaborate with Product Owner, and stakeholders to prioritize backlog, manage scope, and coordinate release planning; maintain requirements traceability from ideation to production.
• Define business rules, data requirements, and integration points with gateways, processors, vaults, fraud/risk tools, and merchant apps; support data governance and data quality initiatives.
• Facilitate stakeholder workshops, interviews, and demonstrations; manage expectations and obtain formal sign-offs.
• Support QA with end-to-end test cases, edge cases, test data, and acceptance testing; coordinate with security/privacy teams for vulnerability and compliance validation.
• Drive risk assessment, dependency management, and issue resolution; communicate clearly with technical and non-technical stakeholders.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• 3+ years of Business Analysis experience in payments, fintech, or financial services, with proven success in Agile settings (Scrum, Kanban, or hybrid).
• Deep knowledge of payment ecosystems (card networks, issuers/acquirers, settlement processes, accounting, reconciliation, and chargeback handling).
• Proven ability to elicit and document requirements, write compelling user stories, and define acceptance criteria; strong backlog management and prioritization skills.
• Solid understanding of payment security standards and regulatory requirements PCI DSS, PSD2, GDPR.
• Proficiency in data analysis (SQL, Excel/Sheets) and ability to translate data insights into business decisions; comfortable with basic data visualization (Tableau/Power BI optional)
• Strong communication and stakeholder management; ability to bridge business, risk/compliance, and technical teams.
• Experience with Agile tooling (Jira, Confluence) and collaboration tools (Miro).
• Experience in card management and clearing/reconciliation workflows.
• Knowledge of API-first architectures, microservices, API testing tools (Postman or similar)
• Domain experience in e-commerce, digital wallets, or fintech platforms.
• Payments domain knowledge and regulatory awareness
• Stakeholder management and influence.
• Analytical thinking and problem solving.
• Clear, concise written and verbal communication.
• Facilitation and collaboration across product, engineering, security/privacy, risk, and merchant teams.
• Risk management, impact assessment, and decision-making.
• Requirements modeling, backlog management, and test planning
• Clear, actionable payment-related user stories with robust acceptance criteria
• A well-groomed backlog prioritized by business impact, risk, and regulatory alignment
• Successful delivery of features with strong QA and regulatory compliance

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the "Learning" platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.