Production Leader with French

16 hours ago

Bucharest, Bucureşti, Romania 6aa0ef85-a6d5-478b-94b2-0feed7f93dbf Full time 30,000 - 60,000 per year

ALTEN Romania is part of the ALTEN Group, Leader in IT and Engineering Consulting. We develop innovative and durable technical solutions that fulfill the needs of our local and international partners.

A typical day might include the following:

  • Assistance with production around the Workplace.
  • Technical skills on Mac/iOS.
  • Global incidents managing (Referent for tower control, escalation management, diverse document management, communication validation).
  • Handling escalation management.
  • Handling requests from all support teams.
  • Validation of group IT communications.
  • Management of content in the knowledge base.
  • Participation in Service Quality Reviews with business teams and dedicated N3 teams.
  • Creation, review, correction, and validation of CMS sheets.
  • Incident and Request handling procedure, Escalation / RACI matrix.
  • Weekly SQR reporting. SQR meeting minutes.
  • Monitoring of general incidents via dedicated SharePoint.
  • Detailed reporting on requests and incidents logged through the ITSM tool.
  • Dashboard via the BI Tools, Project reporting.

To ensure success in this role, you need the following experience and skills:

  • Fluent in English and French.
  • Good knowledge of reporting tools and ITSM.
  • Good understanding of IT security concepts and ITIL.
  • Active directory architecture.
  • Familiar with AGILE methodology and BI Reporting tools.
  • Network Services and processes (DHCP, DNS, IP@, gateway, nat, static / dynamic ...).
  • Good knowledge of Microsoft products: Teams, Skype, Sharepoint, Intune.
  • Good knowledge of Citrix xen-desktop and xen-app.
  • Communication skills.

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