Production Leader with French

Responsibilities
Société Générale Global Solution Centre
acts as a business solution center for Société Générale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best-in-class talent.

Within the Société Générale Group, you will join Global Technology Services (GTS), which is the IT entity in charge of infrastructure and its Digital Workplace Services teams, whose mission is to provide the Group's employees with their Digital Workplace.

The main objectives of GCOO/GTS are to ensure the quality of Information System (IS) production and to meet the Group's business needs regarding the implementation of new infrastructure services.

Digital Workplace brings together all the services and tools of the work environment: the personal workstation of course, but also the smartphone, the corporate social network, communication and collaborative tools such as messaging, Teams, SharePoint, etc.

Its main roles: Provide the Group's business units with secure infrastructure services, according to service offerings, service levels, and costs tailored to the needs of its internal clients, such as business application hosting, workstations, collaborative services, network, and telephony.

Within GCOO/GTS/DWS, the USU department ensures the proper functioning of the tools intended for Société Générale group end users and the associated technical services.

RESPONSIBILITIES:
Description of the service:
The Service consists of the following components:

Production

• Assistance with production around the Workplace;
• Technical skills on Mac/iOS;
• Technical expertise for various Users and/or Beneficiaries;
• Global incidents managing (Referent for tower control, escalation management, diverse document management, communication validation);
• Handling escalation management;
• Handling requests from all support teams;
• Validation of group IT communications;
• Management of content in the knowledge base;
• Detection of malfunctions and monitoring of corrections;
• Participation in Service Quality Reviews with business teams and dedicated N3 teams;
• Regular exchanges with our international counterparts (UK, US, Asia, Romania, Morocco);
• Management, guidance, and support of audit missions.

Project

• Creation of product technical documentation which is developed gradually in the knowledge base;
• Detection of malfunctions and monitoring of corrections;
• Construction of dashboards to quantify user requests;
• Qualification and quantification to measure if the service desks are ready to handle requests from users of the future solution;
• Change management and monitoring of continuous improvement related to projects;
• Application of Passport to Support and establishment of the task schedule;
• Sizing of resources required for project implementation: resources, schedule, budget.

Deliverables

• Creation, review, correction, and validation of CMS sheets;
• Incident and Request handling procedure, Escalation / RACI matrix;
• Weekly SQR reporting. SQR meeting minutes;
• Monitoring of general incidents via dedicated SharePoint;
• Detailed reporting on requests and incidents logged through the ITSM tool;
• Dashboard via the BI Tools, Project reporting.

Profile required

• Fluent in English and French;
• Good knowledge of reporting tools and ITSM ;
• Good understanding of IT security concepts and ITIL;
• Active directory architecture;
• Familliar with AGILE methodology and BI Reporting tools;
• Network Services and processes (DHCP, DNS, IP@, gateway, nat, static / dynamic ...);
• Good knowledge of Microsoft products: Teams, Skype, Sharepoint, Intune;
• Good knowledge of Citrix xen-desktop and xen-app;
• Communication skills;
• Autonomous;
• Attention to details.

Why join us

SG GSC is a Great Place to Work certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• 9-to-5 workday & flexible work environment: hybrid or fully remote if you are located outside Bucharest;
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you're joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us

Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Diversity and Inclusion

We are an
equal opportunities employer
and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and
promoting all talents
, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.