BPO Team Leader with French

13 hours ago

Bucharest, Bucureşti, Romania Cross Border Talents Full time 30,000 - 60,000 per year


As a new BPO Team Leader with French for our client, you will oversee a team of up to 25 Associates, striving for exceptional customer service delivery across multiple channels, including email, voice, and chat. Your primary objective is to ensure that your team is knowledgeable and delivers top-tier customer service in an accurate, courteous, and consistent manner. You will provide support, guidance, and daily management to your team, serving as both a leader and a role model.


This role requires near immediate availability to join.

Key Responsibilities:

  • Team Coordination: Lead and manage a contact center team dedicated to delivering high-quality support for leading international airlines, travel, and tourism clients.
  • Leadership: Supervise a team of up to 25 Contact Center Representatives, including Supervisors, ensuring the project meets client expectations and SLAs.
  • Coaching and Development: Mentor agents and their Supervisors, fostering teamwork and performance excellence.
  • Performance Management: Monitor and manage operational KPIs while focusing on the teams potential and needs.
  • Client Interaction: Communicate with clients and the management team, presenting performance improvements and process enhancement proposals
  • Escalation Management: Identify and escalate critical process or client-related issues, providing recommended solutions.
  • Adaptability: Thrive in a dynamic environment, demonstrating flexibility and quick adaptation.
  • Reporting: Manage performance indicators and reports effectively.
  • Problem-Solving: Act independently to resolve issues with a customer-focused approach.

Work schedule: Monday to Friday, 10.00 to 19.00

Required Qualifications:

Language Proficiency: Fluent in French (minimum C1 level in speaking and writing) and solid knowledge of English.

Management Skills: Proven experience in people and team management roles.

Industry Experience: Previous experience in airlines, travel, tourism, or BPO/SSC environments is advantageous.

Technical Skills: Knowledge of booking software such as Galileo or Amadeus is a plus.

Experience: At least 2 years of experience as a Supervisor or Team Leader managing at least two processes.

What is on Offer:

  • Attractive salary
  • Meal tickets (25 RON per day)
  • Private medical insurance
  • Transport reimbursement
  • Career Growth: Opportunities for career development within an international team.

Apply today and lead a dynamic team dedicated to delivering excellent customer service in a supportive and evolving environment


  • BPO Team Leader with Portuguese

    13 hours ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time 30,000 - 60,000 per year

    As a new BPO Team Leader with Portuguese for our client, you will oversee a team of up to 25 Associates, striving for exceptional customer service delivery across multiple channels, including email, voice, and chat. Your primary objective is to ensure that your team is knowledgeable and delivers top-tier customer service in an accurate, courteous, and...

  • Team Leader KYU

    13 hours ago

    Bucharest, Bucureşti, Romania GCOO Full time 18,000 - 25,000 per year

    Nous cherchons à embaucher un Team Leader Know Your Customer Utility (KYU)  qui aura pour objectif de gérer l'activité quotidienne de l'équipe d'analystes et de maintenir une relation permanente avec les partenaires de business et avec les équipes SG connexes.Concrètement, vous serez amené(e) à\: Revoir quotidiennement la bonne affectation des...

  • Production Leader with French

    13 hours ago

    Bucharest, Bucureşti, Romania OPEN Full time 30,000 - 60,000 per year

    We are looking for a motivated and experiencedProduction Leaderto join our team In this role, you will be responsible for coordinating daily production activities, ensuring efficiency, quality, and safety across operations. You will work closely with both local teams and French-speaking partners to deliver high performance and continuous...

  • General Ledger Team Leader

    13 hours ago

    Bucharest, Bucureşti, Romania Hays Full time 40,000 - 60,000 per year

    For our partner, a group specializing in retail marketing, we are seeking aGeneral Ledger Team Leaderto support the establishment and implementation of General Ledger processes being transitioned from the Group entity to Romania, within a newly launched Shared Services Center based in Bucharest.What you need to doAccounting activitiesMaintain accounting...

  • Production Leader with French

    13 hours ago

    Bucharest, Bucureşti, Romania Inetum Romania Full time €80,000 - €120,000 per year

    Company Description About InetumInetum is a European leader in digital services. Inetum's team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society.Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good. Present in 19 countries...

  • Production Leader with French

    13 hours ago

    Bucharest, Bucureşti, Romania Inetum Full time €30,000 - €60,000 per year

    Company DescriptionAbout InetumInetum is a European leader in digital services. Inetum's team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society.Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good. Present in 19 countries...

  • French-Speaking Customer Experience Specialist

    13 hours ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time 15,000 - 30,000 per year

    We're trailblazers in revolutionizing customer experiences (CX), harnessing the powerof AI to transform interactions for the world's most innovative brands. Our unique approach combinescutting-edge digital technologies with human intelligence, offering comprehensive CX journeymanagement across the Travel and High-Growth Tech sectors.Position Overview:Join...

  • License Compliance Associate with French

    13 hours ago

    Bucharest, Bucureşti, Romania TDCX Full time €15,000 - €30,000 per year

    #BeMoreDo you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.Work with the world's most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMoreTop reasons to work with TDCXAttractive...

  • Team Leader

    1 week ago

    Bucharest, Bucureşti, Romania Salve Consulting Full time 60,000 - 80,000 per year

    About the roleWe are seeking an experienced Team Leader for a Gaming Integrity, Fraud & Risk Department to oversee daily operations, guide a high-performing team, and ensure best-in-class risk management practices. This is a leadership role where you will balance operational oversight with coaching, problem-solving, and real-time decision-making in a...

  • Service Desk Team Leader with French

    12 hours ago

    Bucharest, Bucureşti, Romania Wipro Romania Full time 20,000 - 40,000 per year

    Wipro Romania, part of global IT and consulting leader Wipro Ltd., has grown significantly since 2007. With over 2000 employees from 21+ nationalities, it supports 50+ clients, offering a collaborative, inclusive work environment and professional growth opportunities.This role requires full onsite presence (Monday-Friday)ResponsibilitiesManage a team of...