Head of Resource Management

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you'll also have one charity day allocated to support a cause that matters to you.  There are plenty of other perks. Apply to find out more.

About you:
You will play a critical leadership role in driving operational excellence, optimizing talent utilization, and

enabling scalable growth across our global Professional Services organization.

You will be responsible for architecture and execution of a world-class resource management strategy that

ensures the right people are in the right place at the right time, maximizing both customer outcomes and

business performance.

You will provide strategic direction and collaborate with senior business leaders, Professional Services

delivery teams, and cross-functional partners in Sales, Customer Success, Support, and Finance teams to align resources with strategic priorities, forecast demand, and proactively manage capacity to support

business growth.

Day-to-day, you will:

• Provide leadership and strategic direction for the Resource Management function, aligning it with the

company's overall objectives.

• Foster a high-performance culture within the Resource Management team, setting clear goals and

expectations, driving accountability and collaboration.

• Design flexible resourcing models that support evolving client needs, new service offerings, and global

expansion

• Define and implement automation and AI technologies to allow us to accelerate our effectiveness and

complement our teams' workflows and expertise

Your skills and experiences might also include:

• Lead, mentor, and develop a global team of Project Co-ordinators and resource managers, building

the necessary competencies across the team, enabled through professional growth opportunities,

and optimised through best practices.

• Working with the Services Academy, define an academy framework to unlock a recruitment strategy

for hiring for potential backed up by mature development support and training.

• Collaborate with the ES and Talent Acquisition teams to develop and execute a workforce strategy

that aligns with the company's growth plans.

• Leverage our Global Operations Centres as strategic hubs for talent acquisition, recruitment, and

onboarding of resource management professionals.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.