IT Support Technician with French

2 weeks ago

Iasi Metropolitan Area, Romania SCC Services Romania Full time 20,000 - 25,000 per year

Main Requirements:

  • Excellent verbal and written communication skills in French;
  • Usage of MS Office and MS based applications;
  • Hard working, performance driven, solution oriented, team centric;
  • Available to work business hours in shifts between 08.00 and 21.00, Monday to Friday;
  • Basic technical support experience is considered advantage.

Key Responsibilities:

  • Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
  • Put knowledge and training to work in resolving as many incidents as possible on initial contact;
  • Prove attention to details in recording and classifying all incoming technical incidents;
  • Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found;
  • Be part of the team and help your folks meet the service performance indicators;
  • Make our customers and users have a great day after talking to you.

What we offer:

  • High quality external and internal technical trainings with a dedicated training department;
  • Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.

Monthly benefits package:

Fixed benefits:

  • Private medical subscription;
  • Transportation allowance;
  • Easter/Christmas bonus;
  • Free Bookster corporate library subscription.

Flexible benefits:

  • Meal tickets;
  • Vacation & cultural vouchers;
  • Retail vouchers (eMAG, IKEA etc.).

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