TMS Application Specialist

The Company

Founded in 1955, Yusen Logistics is a global supply chain logistics company that provides ocean and air freight forwarding, warehousing, distribution services, and supply chain management – a seamlessly connected suite of supply chain solutions that delivers superior value, reliability, and expertise. Yusen Logistics is committed to developing employees that deliver consistent quality and service to our customers, and providing them with the skills, training, support, and opportunities they need to be successful. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

About IT At Yusen
It's an exciting time to join us as we're transforming the way we deliver IT at Yusen Logistics (Europe). Digitalization, innovation and taking our IT to the next level will be core to our future success, and we're on a journey to create one European IT organization to take on this challenge. We're bringing together our talented IT professionals from 12 counties as one team. They'll be working beyond geographic boundaries, with clear technical career paths and great development opportunities. Our people are the energy behind our IT and we're committed to making IT a great place to work for everyone. Could you play a part in helping us to achieve our ambitions?

About the Job:

Supporting and configuring the third-party TMS (Transport Management System) applications in the Yusen Logistics IT landscape. The tasks can consist of a new implementation, support, problem solving, training, a change, or a migration from a legacy system to Yusen's standard system.

ACCOUNTABILITIES And RESPONSIBILITY AREA
Complex configuration

• Translation of business owners' requirements into functional and technical TMS designs in line with Region/European guidelines.
• Configuration of the transport management systems.
• Liaising with TMS vendor or development teams when necessary to provide the input they need to create enhancements.
• Test functional enhancements or configuration changes.
• Performing system testing and providing support users during user acceptance testing.
• Creating simple reports/statistics based on TMS data in SQL, Crystal Report or Power BI
• Mapping interfaces to integrate Yusen TMS systems with customers and partners in EDI tool Lobster or APIs.
• Suggesting/recommending TMS improvements and innovation.

Regional / EU support

• Helping with configuration across whole region and on European projects (as per Complex Configuration above).
• Evaluation of new TMS versions.

IT support

• Main RO TMS support & actioning TMS based incidents & requests from ServiceDesk. Supporting new functions, & TMS systems like Crossdock. Training Level 1 ServiceDesk.

Documentation

• Technical documentation and knowledge base documents.
• Documenting business requirements & solutions.

Required Level Of Education

• Medium level/Secondary (University degree is not required)

Relevant Experience

• Minimum 2-5 years, ideally more

Required Skills

• Technical TMS Skills:
• TMS from an IT perspective (ideally Carlo by Soloplan) or any TMS
• Technical Support: Capability to troubleshoot technical issues and provide user support.
• Database Awareness: Ability to work with databases (like Oracle/ SQL). Experience with DML SQL and PL/SQL or T-SQL.
• Analytical Skills:
• Data Analysis: Ability to analyze data and identify trends and patterns.
• Problem-Solving: Ability to quickly and effectively resolve issues, searching for root cause during solving.
• Communication Skills:
• Customer Service: Ability to communicate with users and provide support.
• Team Collaboration: Ability to work in an IT team and effectively communicate with colleagues.
• Project Task Management:
• Time Management: Ability to effectively manage time & deadlines.
• Important Skills:
• Knowledge of any TMS System: Wiz, BY TMS, OTM, Transporeon, Manhattan TMS, Cargowise, e2Open, etc.
• Knowledge of service management tools: e.g. Service Now
• Knowledge of Transport / Logistics / Freight Forward process

COMPETENCES

• Independence (the TMS resource in-country, but part of wider IT Teams)
• Analytical (requirement gathering)
• Problem solving (solution definition)
• Hands-on technical (configuration)
• Team player (within IT and across transport operations)
• Service oriented (support internal colleagues and customers)
• Passionate about transport, innovation and digitalization
• Travel to selected sites within Romania: HO in Bucharest and Stefanesti, Ilfov
• Travel within Europe once or twice per year
• Occasional expectation for paid outside office hours support (once fully experienced, a few hours month)
• Fluency in Romanian and English is required for this role.

What we offer.

A unique opportunity to engage, drive and develop yourself in a global company. This role comes with a great deal of freedom, responsibilities and challenges. Naturally we offer a competitive salary and benefits.

Diversity Statement.

At Yusen we are committed to fostering a working environment that embraces diversity, equity and inclusion (DE&I) for all our employees and stakeholders. We are an equal opportunity employer that recognizes the value of a diverse workforce. Benefiting from creative solution derived as a result of embracing differences. All qualified individuals will receive consideration for employment.