Senior Service Operations Agent- English Speaker

1 week ago

Bucharest, Bucureşti, Romania The Goodyear Tire & Rubber Company Full time €12,000 - €36,000 per year

About Goodyear

We're dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we're one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you're ready to embrace change and make an impact in your career, let's go.

Why This Role Matters

As a
Proactive Solutions Agent, you take ownership of critical fleet registration and quality processes. By handling TPMS and Fleet Tracker registrations, troubleshooting, and ensuring accurate documentation, you help deliver the highest level of service and maintain customer satisfaction for Proactive Solutions fleets.

What You'll Do

  • Own registration processes including vehicle creation, swaps, Fleet Tracker registration, and TCU decoding.
  • Perform quality checks, trigger commands, and handle troubleshooting for telematics devices.
  • Ensure accurate documentation of daily activities and processes in SAP, SharePoint, and other platforms.
  • Serve as a point of contact for junior colleagues and provide guidance/training on business processes.
  • Monitor and manage registration backlog to ensure timely and accurate vehicle registration.
  • Proactively identify process concerns and support continuous improvement initiatives.
  • Collaborate with Local Agents, Analysts, and GBS teams to deliver high-quality service.

What You'll Bring

  • Bachelor's degree in business or technical field.
  • 2–3 years of experience in a support function (help desk, customer service) with SAP experience preferred.
  • Minimum 1 year of experience in a Proactive Solutions business role.
  • Fluency in
    English
    and a second language depending on the cluster.
  • Strong critical thinking, analytical mindset, and ability to drive process efficiencies.
  • Excellent interpersonal, communication, and teamwork skills; ability to work independently.
  • Diligent, detail-oriented, and able to manage deadlines and priorities effectively.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don't meet every listed qualification, we encourage you to apply.

#LI-CD2

#LI-Hybrid

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

.

  • Croatian speaking Customer Service Agent in Athens, Greece

    1 week ago

    Bucharest, Bucureşti, Romania Learning & Growth Education Ltd Full time €15,000 - €30,000 per year

    Cross Border Talents is looking for a native Croatian speaking Car Rental Customer Service Agent to work for a leading provider in Athens, GreeceActivitiesAgent will act as a car hire and handle customer queries (general enquiries, cancellations and amendments);Respond consumer inquiries/questions raised via phone, email and chat channels for customers (no...

  • Croatian speaking Customer Service Agent in Athens, Greece

    4 days ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time €50,000 - €80,000 per year

    Cross Border Talents is looking for a native Croatian speaking Car Rental Customer Service Agent to work for a leading provider in Athens, Greece Activities - Agent will act as a car hire and handle customer queries (general enquiries, cancellations and amendments); - Respond consumer inquiries/questions raised via phone, email and chat channels for...

  • Customer Support Agent

    4 days ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time 20,000 - 25,000 per year

    Are you a Italian Speaker living in Romania?Then look no further:We are looking for a Customer Support Agent (Italian Speaking) in RomaniaPosition: Customer Support Agent (Italian Speaking)Location: On-site, RomaniaSchedule: Monday - Friday, 10:00 - 19:00Contract: PermanentStart date: Discover the joy of working with a global aviation leader Our client is...

  • Customer Support Agent

    4 days ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time 52,800 - 70,000 per year

    Are you a French Speaker living in Romania?Then look no further:We are looking for a Customer Support Agent (French Speaking) in RomaniaPosition: Customer Support Agent (French Speaking)Location: On-site, RomaniaSchedule: Monday - Friday, 10:00 - 19:00Contract: PermanentStart date: Discover the joy of working with a global aviation leader Our client is...

  • Taskforce Operations Manager MANDARIN SPEAKER

    6 days ago

    Bucharest, Bucureşti, Romania TP Full time 30,000 - 60,000 per year

    We're Hiring: Taskforce Operations Manager (Mandarin Speaker) | BucharestAre you an experienced operations leader with a passion for driving performance and leading multicultural teams?Join us as aTaskforce Operations ManagerinBucharest, where you'll manage people, processes, and client relationships across a dynamic BPO...

  • Technical Support Agent

    1 week ago

    Bucharest, Bucureşti, Romania Guillemot Corporation Full time

    We have 1 role open:· Technical Support Agent with English and GermanPart of the Romanian Tech Support team and in constant collaboration with our colleagues in Europe, after a full training program to learn our products, tools and processes, you will work as company's representative for bothThrustmaster and Herculesbrands.We are looking for 1 Technical...

  • Technical Support Agent

    1 week ago

    Bucharest, Bucureşti, Romania Guillemot Corporation Full time 15,000 - 30,000 per year

    We have 1 role open:· Technical Support Agent with English and GermanPart of the Romanian Tech Support team and in constant collaboration with our colleagues in Europe, after a full training program to learn our products, tools and processes, you will work as company's representative for both Thrustmaster and Hercules brands.We are looking for 1 Technical...

  • Service Desk Engineer/English speaker

    1 week ago

    Bucharest, Bucureşti, Romania Connect44 Full time 20,000 - 35,000 per year

    Key Accountabilities:This role supports the system for controlling access to circa 8.500 site portfolio, by being a member of a team managing the process for access of companies and individuals onto sites.Delivery Excellence:Develop and maintain professional working relationships with internal/external customers and third-party suppliersStrive to meet and...

  • Customer Service Consultant – English

    1 week ago

    Bucharest, Bucureşti, Romania TBO Full time 15,000 - 30,000 per year

    TBO.COM, a leading global travel-tech company, is looking for askilled and motivated Customer Service Consultantto join our dynamic international team.If you have excellent communication skills in English and are fluent in French, we'd love to connect with youWe're seeking aproactive and independent professionalwith hands-on experience inFIT hotel bookingsor...

  • Customer Service Agent with English

    6 days ago

    Bucharest, Bucureşti, Romania Arrise Full time €15,000 - €30,000 per year

    Description Position at ARRISE ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world's biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of...