Senior Service Operations Agent- English Speaker

4 hours ago

Bucharest, Bucureşti, Romania The Goodyear Tire & Rubber Company Full time

About Goodyear

We're dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we're one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you're ready to embrace change and make an impact in your career, let's go.

Why This Role Matters

As a
Proactive Solutions Agent, you take ownership of critical fleet registration and quality processes. By handling TPMS and Fleet Tracker registrations, troubleshooting, and ensuring accurate documentation, you help deliver the highest level of service and maintain customer satisfaction for Proactive Solutions fleets.

What You'll Do

  • Own registration processes including vehicle creation, swaps, Fleet Tracker registration, and TCU decoding.
  • Perform quality checks, trigger commands, and handle troubleshooting for telematics devices.
  • Ensure accurate documentation of daily activities and processes in SAP, SharePoint, and other platforms.
  • Serve as a point of contact for junior colleagues and provide guidance/training on business processes.
  • Monitor and manage registration backlog to ensure timely and accurate vehicle registration.
  • Proactively identify process concerns and support continuous improvement initiatives.
  • Collaborate with Local Agents, Analysts, and GBS teams to deliver high-quality service.

What You'll Bring

  • Bachelor's degree in business or technical field.
  • 2–3 years of experience in a support function (help desk, customer service) with SAP experience preferred.
  • Minimum 1 year of experience in a Proactive Solutions business role.
  • Fluency in
    English
    and a second language depending on the cluster.
  • Strong critical thinking, analytical mindset, and ability to drive process efficiencies.
  • Excellent interpersonal, communication, and teamwork skills; ability to work independently.
  • Diligent, detail-oriented, and able to manage deadlines and priorities effectively.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don't meet every listed qualification, we encourage you to apply.

#LI-CD2

#LI-Hybrid

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to

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