Customer Success Representative, Named

1 day ago

Bucharest, Bucureşti, Romania Veeam Software Full time 30,000 - 60,000 per year

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world's biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the Role

The Customer Success Representative (Named Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers. 

What You'll Do
Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell Ensures customer success and goes above and beyond to ensure customer retention and satisfaction Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts Positively interacts and collaborates with Customers, Veeam partners, and Veeam associates Identifies and pursues maintenance reinstatement opportunities Assists in negotiation of maintenance agreements Accurately records all activities on customer/partner record in Veeam's customer relationship management system ) Achieves target quota Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our strategic customer base (varies depending on segment) What You'll Bring
Bachelor's Degree required (a combination of education and experience will be considered) English Advanced Italian Advanced Previous product or services sales experience in software or related industry is a plus Previous support and/or maintenance renewal sales experience is preferred Superb customer service skills are requiredExcellent verbal and written communications skillsExceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotasAbility to work in a semi-autonomous and fast-paced environmentHigh-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone callsExperience compiling, querying, analyzing and reporting dataProficiency with is desirableBasic knowledge of virtualization industry and the ability to relay information to the partner communityWhat You'll Get 
21 annual vacation days, additional days based on tenure, plus 3 global VeeaMe Days for self-carePrivate health, dental, and vision insurance for employees and dependentsMental health support with up to 12 free therapy sessionsPrivate hospital coverage for planned and emergency careMonthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platformLife, critical illness, and disability insuranceOne paid volunteer day annually through Veeam CaresProfessional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O'Reilly) and mentoring through our MentorLab program

Please note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position.

#LI-AG2


Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.


  • Customer Success Representative, Velocity

    7 days ago

    Bucharest, Bucureşti, Romania Veeam Software Full time

    Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their...

  • Customer Success Representative, Velocity

    3 days ago

    Bucharest, Bucureşti, Romania Veeam Software Full time 20,000 - 60,000 per year

    Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their...

  • Customer Success Representative – Romania

    5 days ago

    Bucharest, Bucureşti, Romania Ontopo Full time 12,000 - 24,000 per year

    About OntopoOntopo is a fast-growing SaaS company providing cutting-edge restaurant reservation and management solutions. Our platform helps over 3,000 of Dine-In restaurants optimize reservations, enhance operational efficiency, and elevate the guest experience.As we expand rapidly across Israel, Serbia, and Romania, we are looking for a Customer Success...

  • Named Account Manager

    5 days ago

    Bucharest, Bucureşti, Romania Fortinet Full time 40,000 - 80,000 per year

    DescriptionAs a Named Account Manager, you will play an integral role in new business pitches, hold responsibility for the effective on-boarding of new clients and focus on growing and developing existing customers. This exciting role will allow you to use your extensive network to run and grow opportunities, write business and account plans for all current...

  • Customer Success Representative, Inside Com

    7 days ago

    Bucharest, Bucureşti, Romania Veeam Software Full time $80,000 - $120,000 per year

    Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their...

  • Customer Success – Bucharest, Romania

    1 week ago

    Bucharest, Bucureşti, Romania Gimmonix Full time €30,000 - €60,000 per year

    BACK TO JOBSCustomer Success – Bucharest, RomaniaAbout GimmonixGimmonix is a leading travel technology company building smart, scalable infrastructure that empowers travel businesses worldwide. Our suite of products simplifies connectivity, drives automation, and enables our clients to operate more efficiently and grow faster.We are seeking a Customer...

  • Customer Success Manager

    5 days ago

    Bucharest, Bucureşti, Romania Armis Security Full time €30,000 - €60,000 per year

    Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and...

  • Customer Success Manager

    5 days ago

    Bucharest, Bucureşti, Romania armis Full time

    Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and...

  • Customer Success Manager

    7 days ago

    Bucharest, Bucureşti, Romania Armis Full time

    Armis,the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuouslysee,protectandmanageall critical assets - from theground to the cloud. Armis secures Fortune 100, 200 and 500...

  • Customer Representative Agent with Croatian

    5 days ago

    Bucharest, Bucureşti, Romania WUN Hiring Solutions Full time 15,000 - 25,000 per year

    It's a great day at WUN Hiring SolutionsBecome a Key Player in Our Multilingual BPO Center as a Customer RepresentativeJoin our client's vibrant team as a Customer Representative in their diverse multilingual BPO center. As a key player in pursuit of international service excellence, you'll be first point of contact with clients.PAY AND BENEFITS:Competitive...