Customer Success Representative – Romania

15 hours ago

Bucharest, Bucureşti, Romania Ontopo Full time 12,000 - 24,000 per year

About Ontopo

Ontopo is a fast-growing SaaS company providing cutting-edge restaurant reservation and management solutions. Our platform helps over 3,000 of Dine-In restaurants optimize reservations, enhance operational efficiency, and elevate the guest experience.

As we expand rapidly across Israel, Serbia, and Romania, we are looking for a Customer Success Representative to take full ownership of a portfolio of Dine-In restaurant clients, guiding them throughout their entire lifecycle—from seamless onboarding to ongoing optimization and long-term success.

Your goal is to integrate Ontopo into daily restaurant operations, optimize reservation availability, and drive adoption across all touchpoints. This role is ideal for someone passionate about the culinary and restaurant industry, eager to build meaningful relationships, build his own customer portfolio and driven to help clients succeed.

Key Responsibilities:

  • Develop and maintain strong relationships with restaurant owners, managers, and key stakeholders
  • Lead onboarding and training to ensure smooth and efficient system adoption
  • Provide proactive support, troubleshoot issues, and optimize platform usage
  • Monitor restaurant performance and identify opportunities for improvement
  • Upsell and expand additional Ontopo services to enhance business value
  • Conduct regular on-site visits to restaurant partners, providing in-person support, training, and strategic recommendations to optimize their Ontopo experience
  • Analyze customer feedback and collaborate with the product team to enhance the platform
  • Conduct regular check-ins, QBRs, and strategic reviews to drive engagement and retention
  • Stay updated on industry trends and provide insights that help restaurant partners grow

Requirements:

  • Minimum of 2 years experience in managing a restaurant/group of restaurants or hotels in Bucharest -

a must
- Minimum of 2 years experience in supervising Guest Relations or Concierge - a must
- Fluent in Romanian - a must
- Proficiency in English - a must
- Excellent relationship-building and problem-solving skills
- Tech-savvy – comfortable working with softwareד and digital tools
- Ability to identify growth opportunities and drive business success

Why Join Ontopo?

  • Be part of a fast-growing, international company at the forefront of restaurant technology
  • Competitive salary + performance-based commission
  • Exciting opportunities for career development and professional growth.
  • Work with innovative SaaS solutions tailored for the Dine-In restaurant industry
  • A dynamic and supportive work environment where your impact directly contributes to Ontopo's success
  • Real opportunity to balance career growth with family life (9:00-17:00)

If you are a service-oriented, highly independent, and driven professional with restaurant management experience and a passion for the hospitality-tech industry, we want to hear from you

Apply now and be part of the revolution transforming Romania's restaurant industry with Ontopo

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