Quality Engineer
5 days ago
Resposabilities:
- Receiving customer complaints;
- Registering complaints in accordance with the established procedure;
- Coordinating the control activities of the suspect product;
- Participating and verifying the implementation of the measures given to the customer;
- Reporting and informing the customer on the progress of the remediation process;
- Closing the process and remedying complaints;
- Developing work instructions for the suspect product sorting team;
- Monitoring results of sorting actions, internal communication of these results;
- Monthly consultation of customer portals, internal communication of quality system performance level (e.g. ppm, number of complaints, number of parts complained about, deliveries on time, etc.);
- Planning, conducting and documenting specific internal audits;
- Communicating audit results to stakeholders..
Qualifications:
- Minimum 1 year experience in quality;
- Experience in customer relations is an advantage;
- Good knowledge of technical drawing;
- Knowledge of IATF 16949;
- Knowledge/experience with: FMEA, Control Plan, Ishikawa, QRQC, Pareto Analysis, 8D Report, SPC/MSA;
- Knowledge/experience in quality audits.
- Knowledge of written and spoken English.
- Good communication skills (oral and written);
- Good interpersonal and teamwork skills;
- Customer orientation;
- Good analytical skills; work under pressure; to respect and meet deadlines; to work in a well-organized and structured system; to intervene quickly and spontaneously to solve problems.
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