Quality Engineer- Customers Complaints

1 week ago

Sibiu, Sibiu, Romania Hipo Job Finder Full time 20,000 - 25,000 per year

Responsibilities:

  • Receiving customer complaints;
  • Registering complaints in accordance with the established procedure;
  • Coordinating the control activities of the suspect product;
  • Participating and verifying the implementation of the measures given to the customer;
  • Reporting and informing the customer on the progress of the remediation process;
  • Closing the process and remedying complaints;
  • Developing work instructions for the suspect product sorting team;
  • Monitoring results of sorting actions, internal communication of these results;
  • Monthly consultation of customer portals, internal communication of quality system performance level (e.g. ppm, number of complaints, number of parts complained about, deliveries on time, etc.);
  • Planning, conducting and documenting specific internal audits;
  • Communicating audit results to stakeholders..

Qualifications:

  • Minimum 1 year experience in quality;
  • Experience in customer relations is an advantage;
  • Good knowledge of technical drawing;
  • Knowledge of IATF 16949;
  • Knowledge/experience with: FMEA, Control Plan, Ishikawa, QRQC, Pareto Analysis, 8D Report, SPC/MSA;
  • Knowledge/experience in quality audits.
  • Knowledge of written and spoken English.
  • Good communication skills (oral and written);
  • Good interpersonal and teamwork skills;
  • Customer orientation;
  • Good analytical skills; work under pressure; to respect and meet deadlines; to work in a well-organized and structured system; to intervene quickly and spontaneously to solve problems.

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