Endpoint & Collaboration Engineer

7 days ago

Sibiu, Sibiu, Romania Sales Consulting Full time €90,000 - €120,000 per year

Position Overview

As a Senior Endpoint & Collaboration Engineer within our Corporate IT Center of Competence (CoC) Smart Workplace, you will be responsible for designing, implementing, and operating modern workplace services tailored to specific user personas across the global organization. Your focus will span Workspot VDI, Microsoft 365 (Intune, Autopilot, Azure AD, Teams, Copilot,…), and Google Workspace (incl. Google Agent Space). You will also own the service and support structure for your area and be accountable for service costing and budgeting.

Key Responsibilities

Smart Workplace Architecture & Engineering

  • Design and operate persona-specific digital workplace services (e.g., knowledge worker, production user, mobile user)
  • Develop and manage VDI solutions based on Workspot, with a focus on client lifecycle, patching, performance, and automation
  • Architect and support Microsoft services including Intune, Autopilot, Azure AD, and Copilot
  • Integrate Google Workspace services including Google Agent Space and related collaboration environments

Service Ownership & Operations

  • End-to-end responsibility for the services you manage, including service stability, availability, and support structures
  • Ensure 2nd/3rd level support processes are in place and work closely with service providers and internal support teams
  • Monitor service performance and user satisfaction, and continuously improve service quality

Service Costing & Budgeting

  • Define and track service costs and chargeback models in alignment with Corporate IT controlling
  • Provide financial transparency and input for budgeting and cost optimization initiatives
  • Collaborate with procurement and finance on pricing models for outsourced services

Sourcing & Supplier Management

  • Oversee outsourced services such as:
    • Mobile Device Management (MDM)
    • Hardware-as-a-Service (HaaS)
    • End-user support and device lifecycle services
  • Manage supplier performance, contracts, SLAs, and commercial aspects in collaboration with vendor management

Cross-Functional Collaboration

  • Work closely with security, infrastructure, compliance, and application teams to ensure integrated and compliant workplace services
  • Support global IT programs and workplace transformation initiatives

Qualifications

  • University degree in Information Technology or a related field
  • 5+ years of experience in modern workplace engineering or endpoint management
  • Hands-on expertise in:
    • Workspot VDI (client provisioning, maintenance, performance monitoring)
    • Microsoft 365: Intune, Autopilot, Azure AD, Copilot,…
    • Google Workspace & Google Agent Space,…
  • Strong understanding of client OS management, device security, and enterprise identity
  • Experience with service delivery and support structures (ITIL framework preferred)
  • Fluent in English; German is a plus

Preferred Skills

  • Experience with service costing and IT financial management
  • Familiarity with automation/scripting (PowerShell, Google Apps Script)
  • Strong vendor management and outsourcing experience
  • Ability to work in a distributed and multicultural environment with cross-functional teams

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