Travel Customer Experience Specialist

9 hours ago

Bucharest, Bucureşti, Romania SkillMatch Solutions Full time 4,370 - 6,000 per year


Do you thrive in fast-paced environments and have a passion for exceeding customer expectations?

Are you fluent in Italian and English and eager to leverage your skills in a dynamic, international role?

Then we want YOU on our team

About Us

A leading force in customer experience (CX), we combine cutting-edge AI technology with human expertise to deliver transformative CX journeys for some of the world's most innovative brands. Our focus lies on the Travel and High-Growth Tech sectors, offering comprehensive solutions across the entire customer journey.

The Role

Join our vibrant, multilingual BPO center as a Customer Experience Specialist As a key player in our mission to deliver international service excellence, you'll be the first point of contact for our valued clients in the travel industry.

What You'll Do

  • Provide exceptional customer service through phone and email interactions, ensuring a positive and professional experience at all times.
  • Assist airline customers with flight changes, cancellations, lost baggage, and claims.
  • Communicate effectively with customers in both Italian (C1 level) and English (B2 level).
  • Respond promptly to customer inquiries, demonstrating a strong commitment to issue resolution.
  • Uphold a positive and empathetic approach, building trust and rapport with each customer.

You're a Perfect Fit If You Have

  • Strong written and spoken Italian (C1 level) and English (B2 level) language skills.
  • A passion for customer service and a proven ability to exceed expectations.
  • Experience in a BPO/contact center environment is a plus, but not mandatory.
  • Familiarity with airline booking systems (Amadeus, Galileo, or Sabre) is a valuable asset.
  • A willingness to learn and grow in a fast-paced environment.
  • A collaborative spirit and a desire to be part of a winning team.

We welcome applications from recent graduates and experienced professionals alike

Why Join Us?

  • Be part of a team that's shaping the future of CX on a global scale.
  • Competitive salary and benefits package, including meal tickets, private medical subscription, and transportation reimbursement.
  • "Bring a friend" referral program - get rewarded for recommending top talent
  • The potential for exciting bonuses and incentives based on your performance.
  • Permanent contract with clear opportunities for career advancement.
  • Comprehensive training program to equip you for success.
  • Engaging work on projects with leading global brands.
  • Supportive and collaborative work environment that fosters personal and professional growth.

This is a long-term contract opportunity. Don't miss out

Specifications

  • Dynamic, young, and diverse work environment
  • All equipment provided by the company
  • Modern, fully-equipped kitchen and lunch area
  • Convenient location with easy access to public transportation, shops, and restaurants.

Salary & Schedule

  • 4 370 RON net salary, including base salary, and meal tickets (25 RON/day) 
  • Private medical subscription + transport settlement
  • Monday-Friday, 10:00 - 19:00 (fully on-site)
  • Office location: Bucharest
  • No relocation package is available

Italian (C1) & English (B2) Required

We prefer candidates with at least 6 months of experience in customer support, call centers, or the hospitality industry. However, recent graduates with no work experience are also encouraged to apply

Apply Now Applications Close Aug 19th


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