CX - Senior Retention & Renewal Specialist

2 weeks ago

Timișoara, Timiş, Romania Coins Full time €40,000 - €80,000 per year

Posted 21 August 2025

LocationTimişoara

Job type Permanent

Discipline Customer Experience

ReferenceJ15653

Job description

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. – is central to our success and how we give our customers the freedom to do more of what's important to them. ________________________________________ What does Access offer you? We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, plus private healthcare and life insurance. We pride ourselves on being an organisation that gives back, so you'll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks – apply to find out more ________________________________________ About you You're a proactive and customer-focused professional, fluent in German, with a strong background in renewals and retention within SaaS or software industries. You enjoy building lasting customer relationships, driving retention strategies, and collaborating across teams to deliver measurable business impact. ________________________________________ Day-to-day, you will:
• Own and drive retention and renewal strategies for a portfolio of German-speaking customers, ensuring maximum Gross Revenue Retention (GRR).
• Lead on Net Revenue Retention (NRR), churn reduction initiatives, and renewal negotiations.
• Build strong relationships by conducting renewal and retention conversations in German, understanding customer needs, goals, and challenges.
• Collaborate with Sales, Customer Success, and Product teams to deliver renewal opportunities and share customer feedback from the German market. ________________________________________ Your skills and experiences might also include:
• Fluent German and excellent English communication skills.
• Experience in Customer Success, Renewals, or Account Management.
• Proven track record in achieving retention and renewal targets within SaaS/software businesses.
• Experience with Salesforce (or similar CRM), renewal forecasting, and commercial negotiation. ________________________________________ What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology – we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.

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