Order Processing Operator

16 hours ago

Voluntari City, Ilfov, Romania ALTEX Romania Full time 15,000 - 30,000 per year

We are currently looking for a highly organized and customer-oriented
Order Processing Operator
to join our team. This role is essential in ensuring smooth order fulfillment and delivering a top-notch customer experience.

Key Responsibilities:

  • Receive and process online orders accurately and efficiently;
  • Make changes or adjustments to existing orders as needed;
  • Handle product returns and refunds in accordance with company policy;
  • Monitor and communicate order status to customers or internal teams;
  • Collaborate with internal departments to mediate and resolve customer complaints;
  • Provide timely responses to customer inquiries regarding orders and deliveries;
  • Offer support for undelivered online orders to both stores and internal stakeholders, via phone and email in a professional manner;
  • Generate and maintain reports related to online order activity.

Requirements:

  • Strong planning and organizational skills;
  • Ability to work effectively as part of a team;
  • Problem-solving mindset and attention to detail;
  • Excellent verbal and written communication skills in Romanian, with correct grammar usage;
  • Proficiency in Microsoft Office (especially Excel, Word, Outlook) – advanced level;
  • Minimum 1 year of experience in eCommerce or a similar customer support/order management role;
  • Familiarity with dropshipping flows/processes is considered a strong advantage.
  • Native or advanced level of Romanian language;
  • Bachelor's degree (completed).

We expect all candidates to send us the application documents by the
25th of September.

Recruitment and selection steps:

  • Submitting applications by the
    25th of September
  • All application documents will be reviewed by the 27
    nd of September
    and only applicants fulfilling all job and profile requirements will be considered eligible for next step
  • Eligible applicants will be invited to take a written assessment
  • Final interview

Application documents needed:

  • CV
  • Cover letter submitted by the candidate telling us why you want to be part of Altex and what personal and professional qualities you can bring. Please mention your studies diploma within the cover letter
  • Minimum two employment references from former employees would represent an advantage
  • We reserve the right to proceed with recruitment processes only with candidates who have demonstrated civic behavioral integrity and by applying to this role, you will confirm that you are not registered in the criminal record

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