Head of Content Operations

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you'll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.

About you:

We're seeking an experienced Content Operations Lead to drive excellence across our content ecosystem. This strategic role combines operational leadership with innovation, as you'll be responsible for establishing and maintaining our content standards whilst exploring how emerging technologies can enhance our content management practices.

You'll be the guardian of our content quality, working across articles, videos, and outbound messaging to ensure consistency, effectiveness, and alignment with our brand standards. This is a hands-on leadership position that requires both strategic thinking and practical implementation skills.

Day-to-day, you will:

• Develop, implement, and continuously refine comprehensive content guidelines across all formats (articles, videos, outbound messaging)
• Own and evolve our Content Quality Index, ensuring it accurately reflects our guidelines and strategic objectives
• Design and deliver comprehensive onboarding programmes for new content team members
• Lead pilot programmes for new technologies and assess their impact on content quality and efficiency

Your skills and experiences might also include:

Include here some of the skills or expertise that are desired but not essential for the role. The same principles of simplicity apply No more than 4 bullet points

• Strong writing, editing, and proofreading skills.
• Experience with content management systems (CMS) and digital asset management systems.
• Including articles, videos and in-product tools (BOTs, Product Tours, Notifications)
• Knowledge of SEO best practices and digital marketing.
• Strong organisational and project management skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Experience with project management tools (e.g., MS Projects, Trello, Asana, JIRA)

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.