Transition, Mobilization, and Operational Excellence Professional

Overall purpose of the job
The main purpose of the Transition, Mobilization, and Operational Excellence role is to ensure the smooth transition of services into the Shared Service Center (SSC) and to implement Operational Excellence principles effectively. This involves overseeing planning, coordination, and execution activities to optimize overall efficiency and performance within the organization.

Main Responsibilities
Transition Management:

• Plan and coordinate resources effectively to ensure the seamless transition of services in the SSC
• Establish and maintain strong links with local teams to comprehensively understand the scope of work to be transferred, involving all relevant departments, such as local department, HR, IT etc.
• Collaborate closely with local teams to ensure proper planning and execution, minimizing disruptions during the transition proces

Operational Excellence Implementation:

• Work collaboratively with SSC teams to instill Operational Excellence Principles, including, but not limited to: reporting mechanisms, process streamlining, waste elimination and adherence to SSC standards
• Facilitate the adoption of best practices to enhance overall operational efficiency and effectiveness within the SSC

KPI Improvement:

• Collaborate with SSC teams to assess and improve existing Key Performance Indicators (KPIs)
• Identify opportunities to introduce new KPIs where applicable, aligning them with organizational objectives and strategies
• Work closely with technical teams to ensure seamless reporting on established KPIs

Process optimization:

• Conduct comprehensive assessments of current processes within the SSC
• Work collaboratively with SSC and Center teams to map processes in Signavio and aim to increase the maturity of the process up to at least level 4, according to Capability Maturity Model Integration (CMMI) framework.
• Propose and implement process improvements, leveraging industry best practices and innovative solutions
• Drive continuous improvement initiatives to enhance the overall effectiveness of operational processes

Stakeholder engagement:

• Engage with various stakeholders, including local teams, IT, HR and technical teams, to foster collaboration and ensure a unified approach to operational excellence
• Communicate effectively to all relevant parties, providing information on transition progress, operational enhancements and KPI achievements

Required Knowledge, Skills, And Abilities

• University Degree

WORK EXPERIENCE:

• 5+ years of experience, out of which at least 3 in Management positions or Process design

Knowledge, Skills & Abilities

• English – Advanced, other European language is a plus
• Proven experience in transition management, operational excellence and process improvement within a shared service environment
• Strong project management skills with a track record of successful transitions and process optimizations
• In depth knowledge or Operational Excellence principles and methodologies
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams
• Analytical mindset with the ability to assess complex processes and identify areas for improvement
• Familiarity with key performance indicators and reporting systems

Performance criteria
Successful performance will be measured by high customer satisfaction and timely resolution of inquiries, as well as the accuracy and completeness of technical documentation and effective collaboration with the development team. Adaptability, proactive learning, and maintaining precision in all tasks are also key indicators of performance.

Performance evaluation
(frequency and responsible person)
Performance evaluation will be done once per year together with the development dialogue discussion. The evaluation should be done by the administrative manager together with the functional one.