Remote German speaking Customer Support with relocation to Greece
3 days ago
Join a Team That Values Empathy, Excellence, and Innovation
Do you enjoy helping people and fostering meaningful online interactions? Become part of our team as a Customer Service Representative and contribute to supporting a worldwide community of users. In this position, you will work in an engaging, fast-paced setting where your abilities in communication, empathy, and resolving issues will have a genuine impact.
What You will Do
- Provide empathetic, accurate, and timely support to the users.
- Stay informed about the products and community standards to offer effective solutions.
- Investigate and resolve user issues, including account support requests and reports of abusive content.
- Respond to inquiries with speed, quality, and empathy.
- Use your market-specific knowledge to identify scalable improvements in user support.
- Analyze data to enhance user experience and improve workflows.
- Enforce Terms of Use by monitoring and addressing abuse reports.
- Spot trends and escalate complex issues to the global team when necessary.
What We are Looking For
- Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C1-C2) and English (B2).
- A proactive attitude with a bias toward doing whats right for the community.
- Attention to detail and a results-driven mindset.
- Ability to analyze data and identify trends to enhance workflows.
- Familiarity with products and community standards (training will be provided).
What We Offer
Compensation & Benefits
- Salary: 1300 EUR gross monthly x 14 per year
- Performance bonus: up to 200 EUR per month
- Work Schedule: Monday Sunday (8 hours per day, 5 days per week with rotative shifts).
- Opportunity to work in an international and supportive environment in Athens.
- Continuous training and career development opportunities.
- Flexible working conditions and a vibrant workplace culture.
- Relocation assistance for candidates outside of Greece.
- Work remotely.
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