Support Specialist Logistiksysteme
6 days ago
Support Specialist Logistiksysteme
Standort: Cluj-Napoca / Remote möglich
Unternehmen: EDEKA IT Romania Anstellungsart: Vollzeit
Deine Rolle
In deiner Rolle als
Support Specialist Logistiksysteme (m/w/d)
kannst du bei uns deinen ganz persönlichen Beitrag zu unseren Zielen leisten. Du unterstützt den Betrieb und die Weiterentwicklung unserer Logistik-Applikationen im Bereich Supply Chain Management und bist zentrale Anlaufstelle für unsere regionalen Anwender.
Deine Aufgaben:
Applikationsbetrieb & Support
- Sicherstellung des reibungslosen Betriebs unserer Anwendungen in der Intralogistik und Transportlogistik.
- Überwachung von Services und Schnittstellen (Servicemonitoring) sowie Eskalation von Auffälligkeiten an die zuständigen Bereiche.
- Kommunikation mit regionalen Endanwendern / Key Usern bei Störungen.
- Klassifizierung und Weiterleitung von Supportanfragen zu Prozessen, Verfahren und Produkten im Logistikbereich.
- Bearbeitung von Tickets und Beantwortung von IT-Fragen aus den Fachabteilungen und Lagerstandorten.
- 2nd Level Support für die Bereiche Intralogistik und Transportlogistik.
- Durchführung von Fehleranalysen und Weiterleitung an den 3rd Level Support.
- Kommunikation von Fehlern und Workarounds an betroffene LVS-Systeme und Endanwender.
Beratung & Konfiguration
- Erste Anlaufstelle für die EDEKA-Regionen bei Fragen, Problemen und neuen Anforderungen im Bereich Logistik.
- Vermittlung von Prozessabläufen und regionalen Besonderheiten (Know-how-Transfer).
Release Management & Testing
- Planung von Releasewechseln mit den Produktteams.
- Eigenständige Durchführung von Abnahmetests mit den Regionen.
- Schulung regionaler Key User zu neuen Release-Inhalten.
Datenmanagement & Schnittstellen
- Durchführung von Schnittstellenbereinigungen bei Störungen in der Datenversorgung.
- Koordination mit Endanwendern, Key Usern, Produktverantwortlichen und weiteren Beteiligten.
Dein Profil
:
- Abgeschlossenes Studium oder Ausbildung mit Bezug zu IT oder Logistik bzw. eine gleichwertige Qualifikation.
- Fundierte Kenntnisse in den Bereichen Fuhrparkmanagement, Lagerlogistik, Tourenplanung, Track & Trace, Lagerverwaltungssysteme sowie MS Office.
- Idealerweise Erfahrung mit ERP-/SAP-Systemen.
- Freude am Umgang mit Menschen, ausgeprägte Kommunikationsfähigkeit, Teamgeist, selbstständige Arbeitsweise und Ergebnisorientierung.
- Sehr gute Deutschkenntnisse (C1) sowie gute Englischkenntnisse (B2) in Wort und Schrift.
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