Applications Support Specialist and Helpdesk with German

21 hours ago

ClujNapoca, Cluj, Romania Pro iDeal Jobs Full time 15,000 - 25,000 per year
Applications Support Specialist (German speaking)

Pro iDeal Jobs is assisting a market-leading product software development company, with offices across EMEA, delivering end-to-end solutions in healthcare, infrastructure, energy, and mobility.

They are currently conducting all interviews online and are onboarding all new employees remotely.

Your Responsibilities:
  • 1st Level Support for various applications
  • Address and resolve basic incidents and requests
  • Single Point of Contact (SPOC)
  • Logging all incoming inquiries into the respective ticketing system
  • Discharging/assisting 2nd Level team
  • SLA Reporting within regularly occurring Service Reviews
  • Completion of recurrent tasks: daily creation of user accounts in SAP and other systems
  • Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and customer communication is complete
You shall bring:
  • ​Completed studies in business administration, computer science, business informatics or comparable training /qualification
  • At least 2 years of professional experience
  • Strong work ethics, teamwork, customer focus and initiative
  • Excellent German and English written and verbal skills, from both business and technical perspectives
  • Demonstrated ability to learn customer support processes and techniques
  • Strong analytical skills and ability to solve problems
  • Ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology
Nice to have:
  • ​Basic Active Directory knowledge
  • Experience supporting customers in the use of application software and hardware problems
We provide:
  • Challenging projects from which you can develop your professional skills.
  • An attractive compensation package that can reflect your involvement, desire to improve, and willingness to contribute to the business.
  • Private healthcare Insurance.
  • 7 Card subscription.
  • Performance rewards and annual bonuses.
  • Career plan and coaching sessions.
  • Meal tickets.
​​​​​​​ If you want to become a member of this project, please apply for the job above and if you meet the requirements, you will be contacted by the recruiters at Pro iDeal Jobs.

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