Infrastructure Operation Manager

INFRASTRUCTURE OPERATION MANAGER – WITH FRENCHBUCHARESTENGIE GBS ROMANIAOne of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimizing the use of resources.GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience, take on exciting challenges, and shape the path that suits you. Join us and be part of the adventure of our centuryThe Infrastructure Operations Manager is a key member of the NOC Front Office. This role combines the management of ISP operators, infrastructure lifecycle, and monitoring operations with continuous improvement initiatives. It is strategic in ensuring service continuity, technical alignment, infrastructure readiness, and end-to-end vendor performance.The position involves frequent interaction with internal stakeholders (Service Delivery Managers, back-office teams, security officers) and external partners.Responsibilities:Led infrastructure and cybersecurity projects from planning to completion, ensuring timely delivery, risk mitigation, and coordination with technical teams using Agile (Kanban) methodologies.Managed change and integration processes, including CAB presentations and out-of-hours deployments, to ensure seamless system updates and minimal operational disruption.Oversaw ISP service management, including supplier governance (SLA/KPI tracking, incident reviews), contract follow-ups, and supervision of service rollouts, upgrades, and migrations.Directed infrastructure lifecycle activities, including maintenance (MCO), equipment lifecycle tracking, CMDB data integrity in ServiceNow, and continuous improvement initiatives through automation.Provided operational and customer support, resolving telecom incidents, managing provisioning and logistics, and contributing to client governance via KPI reporting and escalation handlingDesired education, expertise, and skills:Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.At least 2 years of technical experience in network and security operations in a complex infrastructure context.Knowledge of cybersecurity technologies, cloud solutions, and enterprise networks.Proficiency with collaboration and tracking tools (ServiceNow, Jira, etc.).Technical expertise in ISP & Network solutions.Technical Project Management expertise (deployment, change)Strong skills in managing partner relationships and coordinating technical teams.Familiarity with configuration management tools and databases (CMDB).Excellent communication skills to engage with a wide range of internal and external stakeholders.High level of organization and attention to detail for performance tracking and issue resolutionFrench speaking.Other information:Hybrid way of working – 3 days in the office.Occasional travel may be required.Work Hours: Rotating shifts with availability for extended hours during critical events.Non-business hours: Planned maintenance operation.This position requires a good technical foundation, excellent problem-solving skills, and the ability to work collaboratively in a dynamic, fast-paced environment.Benefits:Private health insurance for you and your family;Opportunities for ongoing personal and professional development;Meal tickets;Work-life balance;Annual extended holiday entitlement, depending on the length of employment.Only candidates selected for interviews will be contacted.If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.Business Unit: GBSDivision: GBS Europe - RomaniaLegal Entity: ENGIE GBS ROMANIA SRLProfessional Experience: Skilled ( >3 experience