L1 IT Customer Support with Italian

2 weeks ago

Timișoara, Timiş, Romania Everience Full time €2,000 - €3,000 per year
Company Description
  • Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
  • IT Service Desk (40%): Providing Premium experience in IT support for users of Windows, Windows 10, Office and Office 365
  • BPO (20%): Externalization of business processes, back-office activities within our specialization
Job Description
  • Provide accurate and optimal IT solutions via telephone, e-mails or chat;
  • After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
  • Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
  • Follow-up the existing back-log;
  • Comply with project's performance indicators;
  • Communicate with other designated teams and escalate complex issues.
Qualifications
  • Spoken languages: fluent Italian and English (B2/C1);
  • Technical college or university is not mandatory as necessary training will be ensured;
  • Previous customer support experience is an advantage;
  • Excellent customer service abilities: client orientation, active listening and interpersonal skills;
  • Ability to work in a dynamic environment and to multitask;
  • Availability to work in shifts.
Additional InformationWhat we offer:
  • Permanent contract
  • Central building offices with an excellent view of the city, top facilities and equipment
  • Performance bonus
  • Expense account for holidays
  • Meal tickets and gift vouchers
  • Training opportunities
  • Regina Maria medical package
  • Extra vacation days
  • Fruits on the house

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