Operations Analyst

We're always looking for the ones
truly passionate
about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We've grown very fast and are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results.

More than 6000 colleagues are part of
eMAG Teams
. We strongly believe in people's development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to ensure that you'll have the most talented colleagues and the proper environment to grow and achieve great results, to become what you desire on a personal and professional level.
Join us, grow faster

Operations Analyst & Project Coordinator (Freshful Product Team)

We invite you to join the most Freshful team in eMAG. It's all about new ideas, great features with high impact on client, automation on end-to-end flows and continuous drive for change based on customer behavior. Right at the point where services, technology and people meet, we find the convenience delivery in an exceptional e-grocery experience. Our mission is to bring quality and satisfaction in our customers life, through high-tech and client-oriented solutions. People with the same vibe and involvement are welcome to join Freshful team

What you'll have to do:

• Warehouse and transport operation flows analysis and projects implementation;
• Create and maintain documentation for warehouse and transport processes and systems used;
• Become a "feature promoter" and provide support for key teams in using operations systems and flows (warehouse, transport, platforms support, external and internal technical teams);
• Analyzing data and finding issues that cause problems in the system (root cause identification, coordinating involved parties in assessing impact and finding a solution as well as tracking the implementation);
• Owning and leading analysis workshops with both operational and technical teams;
• Writing functional specification resulting from analysis workshops;
• Define project success metrics;
• Provide support to external development teams during project implementation;
• Test implementations (local and integrated testing);
• Create and execute release plans, coordinating with development and operational teams to ensure a timely and successful project release;
• Organize and participate in UAT and hyper care after project implementation;
• Monitor project success metrics;
• Identify and manage risks related to the project delivery, making informed decisions to mitigate potential issues;
• Understand, identify and manage cost related risks;
• Have in-depth knowledge of WMS, transport systems and any other related system, understanding their functionalities, capabilities, and limitations;
• Generate ideas on how to improve critical KPIs like reducing idle time or increasing productivity, ideas that might turn into technical and operational projects;
• Observe users' behavior and generate ideas to improve flows;
• Strong collaboration with stakeholders, including business leaders, users, and development teams, to gather requirements, prioritize features, and ensure a holistic understanding of business needs;
• Actively engage with the 3rd party vendors, ensuring effective communication, understanding project implications in all systems involved, and addressing any issues that may arise.

What makes you a good fit:

• Solid experience in working with operations flows, warehouse and transport;
• Experience in working with warehouse management systems, both back office and front office, and delivery solutions;
• Willingness to work from our warehouse (Ștefăneștii de Jos, Ilfov), to observe and identify improvement opportunities within both the warehouse and transport teams;
• Business analysis and project management skills;
• Experience in working with both technical teams and operational teams;
• Ensure all tasks are completed on time, without delays;
• Ability to learn quickly and understand complex business processes;
• Well organized, eager to learn, self-driven and motivated;
• Strong Excel knowledge;
• Knowledge of any SQL language;
• Proficiency in English.

What we've prepared for you:

• Medical subscription: Medicover, MedLife or Regina Maria.
• A flexible budget that you can invest in yourself as you wish: meal tickets, holiday tickets, cultural vouchers, private pension, foreign language classes, eMAG, Fashion Days, Therme and Genius, membership to different gyms or even professional development classes.
• Different discounts from our partners: banking, mobile, dental medicine or wellness.
• Access to the Bookster library and free credits on the Hilio psycho-emotional health platform.
• An accelerated learning environment, with access to over curated online resources and platforms, learning academies and development programs.
• New headquarters, where sleek design, natural light, and versatile spaces create an energizing and comfortable environment for hybrid work.

Curious to find out more about the next step in your career?
Apply now
and if your experience is relevant for the role you wish, we will give you a call for more details Also, here you can find our confidentiality policy if you want to consult it.