German Speaking Technical 2nd Level Support Engineer

Your mission

• Support our customers in the ITSM environment Network management
• Processing of incidents of our customers Recording and processing of IT tickets
• Problem analysis and solution finding
• Administration of user accounts in various applications and devices
• Support of branch offices at home and abroad

Your profile
MUST HAVES

• Completed IT training or a comparable qualification in the IT environment
• (First) professional experience in IT support
• Confident communication and ability to work in a team
• Very good knowledge of current Microsoft operating systems, DNS and AD
• Knowledge of cloud services such as Microsoft Azure
• Fluency German & English

NICE TO HAVE

• Knowledge of network and Internet technologies and their protocols
• First Knowledge in scripting such as PowerShell
• Experience in ITSM support

Why us?
Matrix42
is a leading provider of digital workspace management solutions, specializing in software that streamlines IT operations, enhances security, and optimizes digital experiences for businesses. The company offers innovative tools for managing endpoints, software assets, and service desks, empowering organizations to manage their IT infrastructure and improve productivity efficiently. With a focus on automation and integration,
Matrix42
helps companies navigate the complexities of modern IT environments, ensuring smooth operations and a seamless user experience.

As
a 2nd Level Support Engineer
at
Matrix42
, you will join a team of very resourceful engineers responsible for assisting customers in the IT service management (ITSM) environment. The
2nd Level IT support engineer
assists both domestic and international clients.

Our Benefits
We could tell you about the great coffee, 25 vacation days, and flexible hours. Or that hybrid and remote work are part of the deal. But honestly? That's just standard.

Here's what makes working with us in Bucharest extra special:

• Work from (almost) anywhere – Want to change your scenery? Go on a workation and take your job with you.
• Time for growth – A career framework to support your professional and personal growth with up to 6 extra days off per year for your development.
• Extra sick days, no questions asked – Get 2 paid sick days per year, no doctor's note needed.
• Private medical care – Covered through Regina Maria, because your health matters.
• Pick your perk – Choose what works for you via the Benefit Online platform: private pension, meal tickets, travel vouchers, courses, gifts - you name it.
• Work-from-home allowance – Whether you're at your desk or at home, we've got you covered. The allowance adjusts based on your time in the office.

Hybrid work is a natural part of how we operate, but we also believe in the power of coming together. That's why we regularly connect in the office - whenever it makes sense.

And that's just the beginning. Ask us what else is waiting for you

Your contact person
Send us your application
IN ENGLISH
, including your salary requirements and earliest possible starting date, directly through our online portal via the
"APPLY NOW"
button. If you have any questions, please do not hesitate to contact
Diane Djongoue.
We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.
Application form fields
About Us
Our ambition is to be the European choice in service management

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of 600 professionals spread across Europe.

Our culture is built on strong values (We love customers, Make it happen, Better every day, With respect), with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.

We are committed to building an inclusive and diverse workplace, and we welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.