Technical Support Team Lead

4 days ago

Bucharest, Bucureşti, Romania Recrumind Full time 40,000 - 60,000 per year

As a Technical Support Team Lead, you will guide and support our technical support teams across one or more customers, services, or internal projects. You will ensure the delivery of outstanding service by coordinating team operations, driving performance, and acting as a bridge between teams, departments, and customers.

This is a technical leadership role—you will mentor, coach, and support team members while remaining hands-on when needed.

Responsibilities


• Lead one or more technical support squads.


• Organize daily standups, planning sessions and retrospectives.


• Coordinate internal project efforts and delivery timelines.


• Support onboarding and training of new team members.


• Act as a communication point between teams and customers.


• Ensure timely delivery of support and project milestones.


• Define, track and report on KPIs to drive continuous improvement.


• Contribute technically (~20% of your time) by:


• Assisting with customer / project issues.


• Troubleshooting Linux, networking, and cloud issues.


• Offering product or platform guidance.

Required Qualifications


• Proven experience leading or coordinating technical teams in a similar or relevant

position.


• Deep understanding of Linux, networking, and cloud technologies.


• Experience in customer-facing support or infrastructure roles.


• Strong systems thinking and problem-solving ability.


• Excellent communication and organizational skills.


• Experience with monitoring platforms (e.g., Checkmk, ntopng, Prometheus, NewRelic/

DataDog, etc.).


• Fluent in English (spoken and written).

Nice to Have


• Previous experience working in a distributed or remote team.


• Familiarity with infrastructure-as-code, DevOps practices, or observability tools.


• Background in technical documentation or training.

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