Technical Documentation Specialist

Role Objective
The Technical Documentation Specialist (TDS) will produce all necessary documentation

relating to the GlobalView Global projects or solutions to make the change, update or

deployment easy to understand, and the product functionality clear for either internal users or

clients as required.

The TDS is responsible for creating, writing and revising various types of user documentation,

including how-to guides, talk tracks, help documentation, manuals, FAQs, and any other content

that requires technical information to be distilled with ease and clarity.

What You'll Do
 Work closely with the Project managers of the different projects and their project teams

in order to understand the documentation needs and functionalities that will be offered

with the new product/feature being deployed.

 Explain functional concepts and technical ideas in simple language. Ensure technical

verbiage is easy to understand by the layperson.

 Review, edit and proofread materials written by others as applicable.

 Review end user documentation to assure it remains current. Provide updates and

different editions as necessary.

 Study drawings, specifications, mockups, and product samples. Prepare charts, graphs, or

forms to go along with rough drafts.

 Write clear and concise policies and procedures.

 Adjust copy as necessary and proofread for grammar and spelling.

 Puntually, explain processes to clients.

What You Need, To Do The Job
 2 – 3 years experience as a Technical writer or similar and experience within the client

service industry with resultant knowledge of organization behavior

 Ability to use computers and documentation management related softwares: Word, Excel,

Power Point, Confluence, etc.

 Excellent verbal and written communication skills.

 Advanced level of spoken and written English, at a native level (additional languages

advantageous).

 Demonstrated ability to gather information and insights from individuals and groups

through the use of interviews.

TECHNICAL DOCUMENTATION SPECIALIST
 The ability to work under the pressure of time constraints, ambiguity and unexpected

changes.

 Strong analytical, problem solving and organizational skills, highly methodical working

habits and exquisite attention to detail.

 Capable negotiator and mediator.

 Reliable, engaging, team worker, proactive and able to easily convey concise messages to

the audience.

 Comfortable working in an international environment.

 Flexible and adaptable approach to work responsibilities, times and locations.

 Payroll domain knowledge an advantage

 Ability to present and explain the process/information documented to small or big

audiences an advantage.

Education
 University degree or equivalent

 Payroll domain knowledge an advantage

Who You Will Get To Work With
 Project Manager

 Product Manager / Solution Managers / Product Developers

 Technical teams

 Product Marketing

 Communications

 PMO

A little about ADP:
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.