Technical Support Specialist

2 weeks ago


Bucharest, Bucureşti, Romania Recrumind Full time 104,000 - 130,878 per year

The Technical Support Specialist delivers broad technical assistance across various customers, products, services, or projects. This role involves tasks such as guiding customers through account setup, troubleshooting configuration problems, explaining product or service usage, and providing any additional support they may require.

Responsibilities:


• Monitor events/alerts and resolve or escalate to the appropriate team


• Gather/establish required information for handling customer issues


• Manage customer expectations regarding estimated response times for issue

resolution


• Resolve issues via phone, email, chat


• Meet SLAs like response and resolution times by working other tiers


• Extensively research and document customer technical issues


• Collaborate with Technical Support team members to properly manage customer

inquiries and escalate when appropriate


• Own customer technical issues from initial report to resolution, communicating with

customers regularly regarding issue status


• Run monitoring reports for usage, performance and/or availability

Required Qualifications:


• Average / General experience in managing Linux systems (redhat, centos, debian/

ubuntu (install, setup, configuration, lifecycle management: updates/patching, backup/

dr, etc.))


• General experience in managing Windows systems (install, setup, configuration,

lifecycle management: updates/patching, backup/dr, etc.)


• Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, TCP


• Experience operating and troubleshooting email services and SMTP


• Excellence in technical communications with both technical and non-technical peers


• Strong analysis and troubleshooting skills and experience


• Minimum 3 years of Linux experience Multi Tasking Skills


• Advanced English skills (reading, writing and speaking)

Nice to Have:


• Bachelor's Degree in Computer Science, Math, or related discipline, or equivalent work

experience


• Past experience (1-2) as a systems administrator, network engineer, or cloud engineer

or similar technical position/role


• Customer service experience / strong customer focus



  • Bucharest, Bucureşti, Romania Transperfect Full time 40,000 - 60,000 per year

    We're hiring a Senior Technical Support Specialist to play a key role in supporting our enterprise clients and scaling internal support operations. You'll manage advanced tickets, configure and optimize Zendesk (including AI workflows), and help design onboarding and process documentation. You'll also work closely with Product and Developers to address...


  • Bucharest, Bucureşti, Romania Adecco Full time €15,000 - €30,000 per year

    Technical Support Specialist (Internal Systems)Location: RomaniaContract:1 Year (Possible Extension)We're looking for aTechnical Support Specialistto join our internal IT team on a1-year contractwith the potential for extension. If you're skilled in troubleshooting and enjoy working across tools like Power BI, SQL, and PowerApps, we'd love to connectWhat...


  • Bucharest, Bucureşti, Romania REEVO Full time 20,000 - 25,000 per year

    We are an international software and development company aiming to help improve the efficiency and workflow by designing and implementing unique solutions that answer our customers business needs.Our fun-packed crew of young and dynamic professionals will be by your side every step of the way. Simply showcase your very best side and instantly gain access to...


  • Bucharest, Bucureşti, Romania Falcon Smart IT (FalconSmartIT) Full time 30,000 - 60,000 per year

    Job Title:Linux Technical Specialist (Bucharest, RO)Job Location:Bucharest, Romania) /HybridJob Type :6 months contractLinux Technical Specialist (Bucharest, RO)Team Purpose:The Linux Team within the Operations Tower comprises of 10+ highly experienced team members who are geographically distributed and are managing medium to very complex customer...


  • Bucharest, Bucureşti, Romania SoftNice Full time €30,000 - €60,000 per year

    Roles: Linux Technical Specialist (Bucharest, RO)Location:Bucharest, Romania)Is it Permanent/ Contract:6 months ContractIs it Onsite/Remote/Hybrid: HybridLinux Technical Specialist (Bucharest, RO)Team Purpose:The Linux Team within the Operations Tower comprises of 10+ highly experienced team members who are geographically distributed and are managing medium...


  • Bucharest, Bucureşti, Romania Falcon Smart IT (FalconSmartIT) Full time 30,000 - 60,000 per year

    Job Title:Linux Technical Specialist (Bucharest, RO)Job Location: Bucharest, Romania) /HybirdJob Type : 6 months contractLinux Technical Specialist (Bucharest, RO)Team Purpose:The Linux Team within the Operations Tower comprises of 10+ highly experienced team members who are geographically distributed and are managing medium to very complex customer...

  • Technical Support

    2 weeks ago


    Bucharest, Bucureşti, Romania Crystal Intelligence Full time €45,000 - €55,000 per year

    Position summary We are looking for a dynamic Technical Support / Customer Success Engineer to serve as the primary contact for both internal and external technical inquiries. In this key role, you will engage directly with customers, providing expert guidance on web service functionality, API usage, and system integrations. Acting as a bridge between our...


  • Bucharest, Bucureşti, Romania Finastra Full time €15,000 - €30,000 per year

    What will you contribute?Working as part of the Customer Support team, and reporting to a local Team Manager, this role is the key interface between Finastra's clients on one side and the R&D organization on the other side; contributing to the overall delivery of software and services to ensure a world-class customer experience.The role holder is a product...


  • Bucharest, Bucureşti, Romania ADP Full time €15,000 - €30,000 per year

    Role Objective:The Technical Documentation Specialist (TDS) will produce all necessary documentationrelating to the GlobalView Global projects or solutions to make the change, update ordeployment easy to understand, and the product functionality clear for either internal users orclients as required.The TDS is responsible for creating, writing and revising...


  • Bucharest, Bucureşti, Romania Adroit People Limited (UK) Full time €30,000 - €60,000 per year

    Greetings Adroit People is currently hiringTitle: Linux Technical SpecialistLocation: Bucharest, RomaniaEmployment Type: 6 Months ContractMode of Work: Hybrid,2 days/weekKey word: Project Manager, AI Agentic, Financial servicesJob DescriptionL3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met.Deployment, configuration, and...