Operations Analyst

This role is a great fit if you enjoy solving problems, optimizing processes, and supporting global teams in delivering high-quality client outcomes. As an Operations Analyst, you'll play a key role in supporting clients after "go live" by maintaining technical requirements, assisting with reporting frameworks, and ensuring smooth day-to-day operations. You will also help identify inefficiencies, recommend improvements, and contribute to process innovation.

What You'll Be Doing

• Provide ongoing post–"go live" client support by answering technical and reporting questions.
• Assist Client Success Managers (CSMs) with setup, maintenance, and a wide range of back-office operational tasks.
• Maintain and enhance client dashboards, including query writing, report frameworks, and data manipulation.
• Support QA initiatives by validating data quality, replicating issues, tracking bugs, and liaising with Tech Support as needed.
• Recognize process pain points and propose solutions to improve efficiency and accuracy.
• Prioritize and manage multiple requests, balancing urgency with business impact.
• Ensure clients are receiving maximum value from Synthesio tools by proactively supporting usage and adoption.
• Re-route complex client requests to CSMs and other teams when appropriate.

What You'll Bring

• Strong prioritization and organizational skills, with the ability to manage multiple demands effectively.
• Excellent written and oral communication skills in English (fluency required).
• Analytical mindset with a focus on process optimization and continuous improvement.
• Ability to work independently, without constant supervision.
• Proficiency with MS Office Suite; knowledge of data visualization or analytics tools is a plus.
• Ability to communicate clearly and confidently about technical product offerings.
• Basic knowledge of Python or other coding/scripting languages is desirable.
• Strong problem-solving skills and a proactive approach to identifying and addressing issues.

What is in it for me?

• Flexible & Hybrid working
• Flexible Benefits platform (e.g.: 7Card, Kindergarten support and many more)
• Additional Vacation days (starting 25 days)
• Referral & Seniority bonus
• Gifts and events on festive days of the year
• Bookster
• Employee Assistance Program
• Rewarding program
• Opportunities for professional growth
• Online Learning Platform
• Productive & collaborative atmosphere
• Social and environmental responsibility

Company information:

Who We Are:

Ipsos Interactive Services
is a part of Ipsos group, global market and public opinion research company which delivers information and analysis that makes our complex world easier and faster to navigate and inspires our clients to make smarter decisions. Since 2000, Ipsos Interactive Services is a fully global company with regional hubs, satellites and local footprint all over in Ipsos group. Recently, the company has over 2,000 passionate online and mobile experts worldwide, from whom 1000+ only in Romania HUB (
Bucharest, Brasov & Iasi
). Our company's mission is to deliver industry leading research on a wide range of international projects for the Ipsos researchers and Ipsos end clients, everywhere, using the most complete range of techniques possible Online-Mobile and Offline at the highest levels of quality, security, speed and cost efficiency. Joining Ipsos offers you the opportunity to become part of an innovative, international Group that leads its markets. Ipsos has a strong presence in
90 countries, employees
and more than
5000 clients worldwide
. A passionately company with curious experts that not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People. To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed & substance to everything we do. So that our clients can act faster, smarter and bolder.

So what's in it for you, as an IIS employee?

Flexible Benefits, Learning Programs and Multicultural Exposure, Opportunities for Professional Growth, Mentoring Program, Work Life Balance, Positive & Welcoming Environment, Collaborative Atmosphere & Supportive Teams, Social Responsibility and Volunteering Opportunities, Diversity and Inclusion Culture, Ethical Conduct and much more.

"Innovative Minds Powering Data-Driven Excellence"