PTP Specialist – Domain Trainee – Spanish – Remote RO
2 weeks ago
- Ensures that the process activities are carried out in accordance with the solution agreed with the customer in the Design and Transition phase.
- Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled.
- Proposes and implements the solution for new clients, acting as an SME for the process/processes.
- Carries out transformation initiatives and projects to deliver financial and productivity benefits to customers in accordance with the contractual clauses concluded with the client.
- Ensures that the team members have all the operational resources and necessary equipment (upon completion of LTO).
- Presents the performance indicators in the operational review meetings, analyzes data & trends in the process, continuously implements process improvement methodologies based on Lean Six Sigma.
- Ensures adherence to Smart Opex Framework, distributes, and publishes results through Visual Management system.
- Ensures that all team members are aware of the contractual performance indicators (KPIs)/delivery time (SLAs) and of the level of the expected performance output.
- Conducts team huddles to communicate the information regarding to the process priorities.
- Coordinates and ensures the creation of the Standard Operating Procedures for the processes managed, updates and validates them before sending them to the customer for sign off, ensuring that they are accurate, comprehensive, and explained in a logical manner, tailored to the process needs.
- Monitors the team performance daily and ensures that individual and team objectives are met while complying with the established standards.
- Provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas in collaboration with the pathfinder.
- Participates in different projects and initiatives within Genpact.
- Proficient knowledge of computers, the Internet and office automation.
- High school degree / University in progress/ graduate
Genpact
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